Location: Pigeon Forge,TN, USA
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ride Accessibility Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This role exists to provide a positive experience for Guests with accessibility needs. The Ride Accessibility Team Member will assist Guests in planning their day who would like to participate in our rides and attractions, provide as much detail as possible to our Guest in order for them to make well-informed decisions safely comfortably and conveniently, and to support the park as needed.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
* Assist our Guests with accessibility needs at the Ride Accessibility Center by showing empathy and respect
* Verbally communicate and enforce Safety rules. Ensure our Guests understand and comply with the Ride Safety procedures as they pertain to the rides and attractions
* Properly fill out the boarding pass and review with the Guest the process at the rides
* Properly train to follow all centralized measuring guidelines
* Able to measure a child in a wheelchair that is unable to stand
* Able to assist a Guest with double leg amputation at the Center with a fitted harness to see if they can ride Wild Eagle
* Able to operate office equipment to include, phone, two-way radio and computer
* Prepare documentation and written reports using Microsoft Office for daily records
* Keep work area clean, stocked, and ready for use at all times
* Become familiar with all areas of the park including ride and attraction accessibility entrances
* React calmly and quickly in stressful/emergency situations
* Be well groomed with excellent personal hygiene at all times while on company property
* Initiate friendly interaction with guests
* Work varying hours and at different areas when needed, including attractions
* Maintain confidentiality at all times
* Follow all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time.
Education and Experience Required
* Minimum 18 years of age
* High School diploma or equivalent required
* Basic computer skills required, to include proficiency with Microsoft Word, Office
* Experience positively resolving Guest/Customer complaints for at least one year preferred
* Experience positively interacting with multiple operational teams preferred
* Demonstrate working knowledge of ride operations preferred but not required
* Demonstrate working knowledge of theater usher operations preferred but not required
* Demonstrate knowledge of Dollywood property layout preferred
* Knowledge of ADA standards preferred
* Successfully complete a pre-employment drug screening and background check
Knowledge, Skills, and Abilities
* Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
* Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
* Must be self-motivated and disciplined
* Must be able to prioritize and complete work assignments on a timely basis
* Must maintain strict confidentiality and judgment regarding privileged information
* Must be committed to continuous improvement
* Must have professional appearance with good personal hygiene
* Must promote and support a team work environment by cooperating and helping co-workers
* Must be productive in a fast-paced, dynamic environment
* Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
* Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
* Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
* Must show appreciation of others
* Able to get along with other employees to work out problems and resolve conflicts
* Able to comprehend instructions and retain information
* Able to perform duties consistent with creating a safe and secure environment for hosts and guests
* Able to be flexible to handle frequent changes in priorities
* Able to add, subtract, multiply and divide with accuracy
* Able to communicate effectively using standard English grammar and punctuation
* Able to tolerate various temperatures while working indoors and outdoors
* Able to operate/drive a company vehicle with valid driver's license and insurance
* Able to meet the physical demands of the job
* Able to display and live out our Lead with Love principles by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
* Able to hear, see and speak
* Able to speak, read and write in English
* Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
* Able to have manual dexterity necessary to complete all job duties
* Able to sit and/or stand for long/short periods
* Able to maintain good personal hygiene
* Able to get along with other employees to work out problems and resolve conflicts
* Able to comprehend instructions and retain information
* Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
* Able to tolerate a fast-paced, hectic environment
* Able to be flexible to handle frequent changes in priorities
* Able to prioritize tasks and complete assignments on time
* Able to tolerate various temperatures while working indoors/outdoors
* Able to work outdoors
* Able to operate/drive a motor vehicle
* Able to wear all PPE as required
* Able to tolerate all chemicals/detergents utilized in the area
* Able to be subjected to periodic random drug screening as outlined by company policy
* Able to remain attentive and alert at all times
* Able to memorize written safety standards and/or scripts
* Able to speak clearly to include the use of PA systems and two-way radios
* Able to work outdoors in a variety of different weather elements with exposure to bees, insects and wildlife
* Must be able to understand ride experiences from a Guest perspective in order to convey to Guest
* Must be able to walk in all areas of the property in a timely manner to respond to on property Guest complaints
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.