Location: Detroit,MI, USA
Job Summary:
If you enjoy the outdoors and being surrounded by Baseball, this seasonal job is for you!
The Comerica Park Rides and Interactives staff delivers premium service to fans in a friendly, pleasant and professional manner at the rides (Carousel and Ferris Wheel). They provide fans with a clean and safe ballpark environment, along with an excellent guest experience. This is a seasonal part-time position.
Key Responsibilities:
* Rides operator colleagues are assigned to a specific ride for each game and maintain proper ballpark standards of guest experience and safety in a fun, family friendly environment.
* Follow all guidelines applicable to operating the rides ensuring they are in safe operating conditions and reporting any issues that arise during a game right away.
* Responsible for checking in and out all necessary equipment each day in the state it was received in.
* Operate the rides while continually enforcing the policies of the ride or interactive to ensure safety and enjoyment.
* Assist fans as they get on and off the rides.
* Responsible for notifying supervisor/manager if any equipment is damaged or malfunctioning.
* Interact with guests to help promote the ride.
* When assigned, responsible for collecting payment for each rider via credit card using provided point of sale terminal.
* Check ticket(s) to ensure it is the appropriate ticket for the ride and explain policy and procedures for the ride or game to each guest.
* Directing guests on where to purchase ticket(s) for the rides.
* Greet guests as they approach you and give them a proper salutation after they are done with the ride or interactive.
* Constantly monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management.
* Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas in a timely manner. Never avoiding a guest or leaving a question unanswered.
* Responds to and resolve guests' questions, concerns, complaints or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations.
* Maintains professional use of radio etiquette for communication during games and events.
* Enforce policies, rules and regulations of the ballpark.
Minimum Knowledge, Skills and Abilities:
* Strong interpersonal skills and provide excellent customer service, strong communication skills to proactively engage with guests, colleagues and management while always maintaining a positive and friendly attitude.
* Strong observational skills to proactively identify guest needs and ensure that guests are having a memorable experience. Must be attentive to guest's needs, have full knowledge of all policies, services, and facility locations. (Staff will be trained in these areas)
* Ability to learn operation of rides.
* Must be able to stand for long periods of time and be exposed to different types of weather (sometimes extreme weather). Must be able to work long hours, days, nights, weekends and holidays.
* Must be able to report to work 2 - 3 hours prior to game time. Rides staff works on average, 5 - 7 hours per event. Hours are dependent on the length of the baseball game, weather delays, extra innings, etc.
* Must be able to work at least 35 games per season. Must have reliable transportation. Candidates must be 18 years of age. Must be able to work long hours, days, nights, weekends and holidays.
* Must be able to satisfactory complete a criminal history Background check.
Working Conditions:
* Outdoor Environment
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.
Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
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