Job Announcement: ASSISTANT MANAGER (Hayes Valley)
Overview
The Ritual Coffee Assistant Manager is the supportive and organized linchpin that ensures our cafe is always running smoothly and our baristas feel supported. We are looking for that special someone who ispassionate about helping us grow our business through improved strategies, systems, and cultural development.
This person is a self-defined professional growth seeker - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all.
As our Assistant Manager, you do not need to know our exact systems before you start, but you need to be committed to the growth and success of your coworkers and the cafe team, able to jump in and develop solutions where needed. People who are not emotionally intelligent nor open to feedback need not apply. You are meant for this role if you are a model barista and a self-starter with a strong interest in - and appreciation for - coffee and people.
Ultimately, we are looking for someone who has a talent for cafe operations, coffee, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can't wait to meet you!
ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.
In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement. We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This ensures we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve.
Now a bona fide San Francisco original, we've also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they've ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa.
DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE
We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.
RESPONSIBILITIES
Work alongside Cafe Manager to lead a team of approximately 10-15 retail employees, including Shift Leads, a Coffee Educator, and Baristas.Oversee, implement, and participate in our formal culture management structure and processes, which emphasize individual supervision and support.Cultivate a supportive and inclusive work environment for all employees, and foster employee satisfaction and retention.Conduct bi-weekly check-ins with supervisees cultivating an ongoing mentorship and productive feedback loop.Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.Participate in or lead improvement committees and projects when needed.Ensure information is communicated effectively throughout the cafe and across departments.Be a great leader in your cafe and an ambassador for Ritual in the community.Conduct timely formal reviews with constructive feedback that provides tools for baristas to grow during their time at Ritual. Retail café customers are consistently served delicious coffee to our quality and service standards.
Demonstrate Ritual's standards for customer service, ensuring that all cafe employees are supported to provide that.Work with the Head of Training and Coffee Educator to ensure that standards are upheld in cafes and that the caliber of training is sufficient for the cafe to excel.Develop café staff to be knowledgeable and provide great customer service.Demonstrate model barista behavior adhering to all Ritual standards, exemplifying excellent customer service and addressing customer service issues when they arise.Teach staff proper care of cafe dishes and equipment. Report any necessary replacements to the Cafe Manager. Our cafe is profitable and contributes to the sustainability of Ritual and our communities – both locally and globally.
Ensure that the cafe operations (including coffee/goods/food ordering, billing, banking) are efficient so that the cafe can be profitable.Oversee cashier functions, ensuring that items are rung up accurately, that tax is charged appropriately, and cash handling, including monitoring over/short and deposits.Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for your cafe, and for Ritual.Begin to understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with Ritual's values.Plan administrative time effectively to complete all weekly tasks. Ritual cafe is clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment.
Contribute ideas to keeping the café fun and fresh.Support teams, systems, and processes to ensure the cafe always runs smoothly in spite of inevitable surprises.Respond immediately to potentially hazardous situations and communicate them to the Cafe Manager.Facilitate repairs with vendors and communicate repairs to Cafe Manager and record repairs in log sheet. Qualifications
1-2 years experience in food service.An approachable people-person with a high level of emotional intelligence, patience, compassion, and problem-solving skills.Excellent communication and teaching skills, able to engage and inspire professional growth.Infectious love of coffee.Proficiency with Google Drive, spreadsheets, and general comfort with use of technology.Availability: on-call for emergencies, ability to be on site at cafes when urgently needed.Must be authorized to work in the United States. (Required) PHYSICAL REQUIREMENTS
The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push, and pull items weighing up to 20 pounds.Stand and move throughout the cafe/office.Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.Have consistent and reliable onsite attendance at the cafe/office.Proficient interpersonal relations and communicative skills in English.Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.Write routine reports and correspondence.Meet daily, weekly, monthly, quarterly, yearly, and other deadlines consistently.Work under pressure with changing, ambiguous priorities.Communicate effectively and promptly to clients, vendors, and employees of the organization.High level of manual dexterity to adeptly type and use computer equipment.Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Ability to work overtime occasionally at the last minute.Occasional travel may be required. COMPENSATION + BENEFITS
Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Starting wage is $29/hour for this position.
CLASSIFICATION & SUPERVISION
This is a regular, full time, hourly, non-exempt position 30-40 hours per week.Assistant Managers are expected to work at least one weekend day.Assistant Managers are supervised by the Cafe Manager. VACCINATION POLICY
Ritual Coffee Roasters, Inc. has implemented a mandatory COVID-19 vaccination policy. Proof of vaccination will be required as a condition of employment. Ritual Coffee Roasters, Inc. will continue to comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or strongly held religious beliefs. This policy is part of the company's ongoing efforts to ensure the safety and well-being of our employees, clients, and community, and to support public health efforts.
TO APPLY
Please upload your resume and a cover letter explaining why you'd be a great Assistant Manager through our hiring portal at
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We thank you for your interest in a career opportunity with Ritual Coffee. Due to high volume, only those applicants selected for an interview will be contacted.
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