ROADSIDE SUPPORT SPECIALIST
: Job Details :

ROLE AND RESPONSIBILITIES - Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices - Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs - Uses discretion to approve or deny what work will be completed - Provides drivers with options to use for maintenance of break downs while on the road - Keeps interfacing departments abreast of ongoing situation in timely manner - Functions as liaison between driver and repair shop of driver's choice - Maintains honest and open dialog with the driver at all times - Utilizes software database to locate shops that can handle the particular problem at hand - Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done - Continually updates interfacing departments and drivers of progress/time frame - Processes payment for services rendered through com check or accounts payable - Ensures all records and invoices are scanned into software - Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner. - Any other duties as may be assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS - High School Diploma or equivalent. - Previous maintenance and/or customer service experience preferred. - Knowledge of trucking industry a plus. - Knowledge of equipment and breakdown/repairs a plus. PREFERRED SKILLS - Must be customer oriented. - Must have excellent communication skills. - Must be able to work in fast paced environment. - This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question. PIfd638#######-25448-#######0