Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses. We're hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world! The environment will be similar to a fast-paced restaurant/workshop while allowing you to plunge into a cutting-edge technological environment working directly with our autonomous robots. Our Robot Technicians will execute robot fleet repair throughout the shift, troubleshoot unexpected situations that may arise, and work effectively to keep our robots in operation.Job Responsibilities:Technical Tasks:
- Maintaining the health of our global fleet of robots through daily maintenance and repair tasks. Which can include but is not limited to - diagnosing unforeseen problems, troubleshooting equipment malfunctions, and repairing or replacing faulty equipment (tires, electronics, motors).
- Carrying out preventive maintenance activities and upgrades on robots and infrastructure. Monitoring and servicing our internal systems, running tests and completing reports, and completing updates or improvements to existing systems as appropriate.
- Perform root cause analysis to identify the causes of faults or problems and systematically develop a solution to prevent/solve underlying issues.
Operational Tasks:
- Accurately document all tasks/partner or internal messaging related to service concerns or robot-related issues using appropriate applications/tools.
- Maintain a clean and organized hub by performing accurate spare parts inventory audits twice a week and ensuring all tools are accounted for and returned to their proper location after use.
- Work with our engineering team to identify any potential improvements regarding robot health and design.
- Assist our Operational Team and vendors/merchants by providing in-person assistance through performing weekly Merchant Preflights to understand any service-related issues, provide operational and troubleshooting assistance related to Starship-provided devices, and act as a Starship brand representative while interacting with clients.
- Occasionally support our Operational Service team by assisting with Robot field rescues or operational services tasks when needed.
- Other duties as assigned.
Minimum Qualifications:
- A passion for robots and innovative technologies.
- Currently pursuing a degree in Engineering or another related STEM field.
- Previous experience in Technical Support and with any service desk application is beneficial, but not required.
- Good knowledge regarding mechanics, electronics, and IT.
- Excellent client-facing skills.
- Self-starter; takes initiative, can work without supervision and begin projects independently.
Experience & Education Requirements:
- Knowledge of Unix/Linux systems, CLI tools, and scripting preferred, but not required.
- Hobby projects in electronics or mechanics.
- Previous experience in managing a large fleet of devices.
Physical Requirements:
- Movement ability to frequent usage of wrists, hands and finger dexterity to movements such as constant typing, as well full-body exertion while wrangling the robot fleet.
- Occasional lifting of items with weight up to 70 lbs.
- Comfortable riding an ebike on various terrain.
What's in it for you?
- Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
- You can immerse yourself in the world of technology and innovation
- You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don't want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas
- You'll have endless opportunities to learn from our inspirational, talented team members across the globe
Ready to join our Starship fleet? Apply today!Job Type: Part-time with flexible hoursOnly candidates who send resumes will be considered.Please include your availability when applying. Early application is encouraged.Check out our website to find out more about us:Department Operations Locations Waltham, MA Employment type Part-time