Description stayAPT Suites hotel brand is actively looking for a Front Office - Housekeeping Supervisor to join our team at our expanding portfolio of mid-priced Extended Stay hotels in Pensacola, FL, US. Our hotels offer the most spacious living areas in the mid-tier extended stay category, featuring suites over 500 sq ft in size. Designed for guests requiring long-term accommodations, stayAPT Suites provide full kitchens, high-speed internet, and separate living spaces from bedrooms. Launched in January 2020, stayAPT Suites is a new and thriving extended-stay brand that is rapidly growing and set to open hotels nationwide. This role presents an exciting opportunity to be part of our dynamic team. Job Summary: The role of the Front Office - Housekeeping Supervisor is crucial as they are the initial point of contact for our guests and oversee all aspects of their stay. Responsibilities include providing support to the General Manager and Assistant General Manager and fulfilling Manager-on-Duty duties. Benefits:
- Medical, Dental, and Vision
- Vacation PTO & Holiday/Sick PTO
Responsibilities • Must possess a hospitality attitude to promote a positive guest experience • Must possess creative problem-solving skills • Supervisor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities • Performing all check-in and check-out tasks • Managing online and phone reservations • Processing of payments including cash and credit cards • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates, and amenities • Respond to clients' complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, well-maintained, and fully furnished to accommodate guests' needs • Maintain updated records of bookings and payments • Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue • Ensure suites are clean and properly stocked with supplies, according to Brand Standards • Ensure all Safety and Security processes and procedures are in place, followed, and utilized • Report to the Resident General Manager any items that are in need of maintenance or any safety issues observed • Know all hotel emergency procedures • Quality Adherence: Maintain the cleanliness of the rooms and the property including: Making guest beds, which includes pulling beds out, cleaning floors under beds and changing linens; Cleaning showers, sinks, countertops, bathtubs, toilets, bathroom floors, and fixtures; Replacing soiled towels with clean towels; Dusting furniture, window seals and fixtures; Cleaning windows and mirrors; Vacuuming or sweeping and moping rooms; Transporting all supplies required to accomplish tasks, utilizing standard supply cart; Picking up trash in parking lot, empty exterior trash cans and clean building exterior; Keeping vending and guest laundry areas clean Qualifications • Work experience in hotel Housekeeping • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role is a plus • Experience with hotel reservation software preferred • Customer service attitude • Excellent communication and organizational skills • Job Type: Full Time