Location: San Antonio,TX, USA
** Zachry Hospitality**
** Room Attendant (Full-Time) Staybridge Suites Hotel Downtown Convention Center**
San Antonio, TX 78205
At **Staybridge Suites** we want our guests to feel like part of the family, which means we need you to:
* **Be down-to-earth** by being straightforward and natural
* **Be thoughtful** by being perceptive, caring and accommodating
* **Be sociable** by being upbeat, involved and friendly
* ****Be reliable** by being professional, a team player and resourceful**
**job overview**
Create a 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations.
**DUTIES AND RESPONSIBILITIES**
**PEOPLE:**
* Give personal attention, takes personal responsibility and uses teamwork when providing guest services.
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
**GUEST EXPERIENCE:**
* Provides guests with assistance while on the floors and in hotel public spaces.
* Responds to guest inquiries for information with genuine and caring hospitality.
**RESPONSIBLE BUSINESS:**
* Greeting guest as they enter and exit the hotel.
* Ability to multi-task in a high paced environment by maintaining a calm and level headed demeanor.
* Being cross-trained in all functions of Housekeeping: Rooms, Lobby, Laundry, etc.
* Providing excellent customer service as per hotel standards.
* Ensuring constant and accurate lines of communication amongst departments are kept.
* Clean and maintain rooms, hallways, lobby and common areas.
* Knowledge of basic sanitation requirements/controls and applications of relevant chemicals+
* Knowledge of Staybridge policies as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
* Ability to stand, walk, bend, reach and move continuously to attend to rooms on all floors of the hotel.
As well as any other job duties instructed by management