POSITION PURPOSE: The Room Attendant will be responsible for cleaning guest rooms as assigned, ensuring compliance with Five Star service standards. Reporting any and all maintenance deficiencies. Handle all guest issues and requests in a professional and timely manner. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 50% Clean rooms/suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows/tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain rooms in compliance with hotel and Five Star standards. 10% Strip dirty linens/towels and remove used amenities from room/suite. 10% Replenish linen and guest amenities 10% Check room attendant cart for supplies and stock as needed. 5% Greet guests immediately with friendly/sincere acknowledgement. 5% Respond to special requests by guests (such as providing extra amenities or service time requests). SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Provide Customer Service to guests, including information about hotel services, activities and local attractions.
- Assist co-workers, as requested.
PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Rare Walking, standing Constant Climbing stairs Occasional Crouching/Bending/Stooping Frequent Pushing/Pulling Constant up to 100 pounds. Lifting and carrying Frequent up to 50 pounds. Reaching Frequent Grasping Frequent Talking Occasional Hearing Constant Near Vision Constant Far Vision Constant Smell Constant Travel Rare SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions reporting directly to this position (titles): None SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive to work on time and when scheduled.
- Physically able to move large objects such as: carts, large bags of linen, ironing boards.
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles.
- Ability to learn, follow and practice standards for cleanliness.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
- Ability to communicate effectively and pleasantly in English with guests and staff as necessary to effectively work within the department.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.
- Ability to move throughout, building, bend, stop and reach on a continuous basis up to an 8-hour shift.
QUALIFICATION STANDARDS EDUCATION High School graduate or equivalent preferred but not necessary. EXPERIENCE 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred. LICENSES OR CERTIFICATES No special licenses or certificates required. GROOMING All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability is strongly preferred. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.