Location: Phoenix,AZ, USA
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.
Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
* Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
* Empty all trash containers and replace with fresh liners
* Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
* Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
* Clean and vacuum exterior entry and hallways
* Keep linen closets and supply areas clean and organized
* Ensure guest laundry and dry-cleaning orders are attended to promptly
* Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
* Promptly handles guest complaints or requests and refers to supervisor if unable to handle
* Ensures that all rooms or suites are secured upon leaving the guest room or suite
* Handles chemicals and equipment as trained and according to label directions
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality
REQUIREMENTS:
* Ideal candidate will have a minimum of one year hospitality experience in housekeeping
* Strong verbal and interpersonal skills
* Works well independently or as part of a team
* Strong attention to detail
* Commitment to exceptional guest service
* A positive attitude
* Adhere to the policies and procedures of the hotel
PHYSICAL DEMANDS:
During the majority of the shift, must be able to:
* Perform repetitive hand and arm movements
* Ability to lift up to 50 pound
* Ability to pull, push up to 100 pounds
* Must be able to squat, bend, kneel and twist
* Ability to stand for long periods of time
* Occasional lifting of up to 50 pounds
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.