Location: Memphis,TN, USA
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensure the confidentiality and security of all guest rooms.
* Maintain complete knowledge of and complywith all departmental policies, service procedures and standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
* Always maintain positive guest relations.
* Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
* Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
* Clean guest rooms by category priority.
* Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
* Service assigned guest rooms.
* Empty trash containers and ashtrays.
* Remove all dirty terry and replace with clean par to designated layout.
* Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
* Replace facial, toilet tissue and bathroom amenities in correct amount and location.
* Inspect the condition of bathrobes and replace soiled/damaged ones.
* Remove dirty bed linen and make up bed with clean linen.
* Replace laundry bags and slips.
* Clean closets and door tracks on checkout rooms, removing dust and debris. Ensure correct amount and placement of hangers, pillow, and luggage rack.
* Dust and polish all furniture.
* Realign furniture to floor plan.
* Open all drawers/doors in checkout rooms and remove items left by guests. Dust inside.
* Check under bed(s), chairs and sofa for debris and remove if present.
* Inspect the condition of all furniture for tears, rips or stains; report any damage to the supervisor.
* Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
* Dust pictures, frames, and mirrors.
* Remove dust and debris on television, VCR, clock radio, remote control, and cable box.
* Set correct time on clock; correct TV channel; correct movie rental insert.
* Clean all lamps and light switches, check for proper working order.
* Remove dust, spots and smears from windows, ledges, and frames.
* Remove dust, grease and smears from telephones and reposition properly.
* Empty liquid from ice bucket and wipe all surfaces dry.
* Remove dust, smudge, and spills from mini bar; ensure it is plugged in and securely locked.
* Remove dust on drapes weekly and realign to correct position daily.
* Inspect condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations within the room.
* Remove trash, debris, and cobwebs from balcony/patio.
* Inspect the condition of planters and plants; remove debris.
* Remove dust, dirt, marks, and fingerprints from entrance door(s).
* Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
* Remove dust, dirt and smudges from A/C unit, vents, grids, and thermostat. Set the thermostat to the designated level.
* Remove dust, stains and marks from all baseboards, ledges, and corners.
* Vacuum carpet in guest room.
* Spray room with deodorizer.
* Update status of rooms cleaned on assignment sheet.
* Return and restock cart at end of shift.
* Wipe vacuums clean.
* Report any damage or maintenance problems to the Supervisor.
* Turn over any lost and found items from guest rooms to the Supervisor.
* Make up cribs and roll-a-ways if used.
* Re-hang and fold guest clothes and pair shoes.