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Position: Room Attendant
Location: Santa Monica, CA, US
Salary Range: $20.32 to $20.82 per hour
Starting pay is $20.32 per hour!
Full-time employment benefits include:
- Paid Time-Off (PTO)
- Holiday Pay
- Medical, Dental, and Vision coverage options
- Life Insurance (employer sponsored)
- Sick-Pay (up to 72 hours per calendar year)
- 401k plan option with employer match up to 5% of total eligible income
- On-site parking
- Public transportation cost reimbursement
- Alternative modes of transportation pay for walking, biking, or carpooling to work!
JOB DESCRIPTION
The Room Attendant is responsible for cleaning guest rooms, lobby areas, and common areas as assigned, ensuring the Santa Monica Motel's established standards of cleanliness. This position is responsible for reporting any maintenance deficiencies and handling guest requests or complaints. A successful person in this position must ensure confidentiality and security of all guest rooms.
ESSENTIAL DUTIES:
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean assigned guest rooms by priority.
- Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
- Empty trash containers and recycling bins.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace dirty bed linen and make up bed with clean linen.
- Clean closets and door tracks on check-out rooms, removing dust and debris.
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
- Realign furniture to floor plan.
- Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
- Inspect condition of amenities in desk, drawers and guest service directory, replace designated amounts at proper locations in room.
- Vacuum throughout entire room.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
- Ensure security of any assigned guest room keys and/or guest property; turn over any lost and found items from guest rooms to supervisor to notify security.
- Report any damages or maintenance problems to your supervisor.
- Knowledgeable of hotel fire and emergency procedures.
- Adhere to Lost and Found policy including internal key control.
- Other essential room cleaning duties as operations change in the future.
- Make up cribs and clean rollaway beds.
- Stock laundry and supply closets.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Perform other incidental and related duties as required and assigned.
ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:
- Honesty: has honest, direct, and factual communication and actions with internal and external customers.
- Collaboration: proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity.
- Integrity & Loyalty: conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees.
- Humble: conducts self and treats all employees with respect; without arrogance, degradation, or coercion.
- Innovation: constantly searches for best practices in technology, services, and procedures.
- Flexible: considers others' point of view to find the best solution for customer and company.
- Problem Solving: uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
- Interpersonal: customer focused and effective relationship-building skills.
- Diversity: strong commitment to diversity and equality in a company culture.
- Communication: strong communication (verbal and written) in discussing challenges with supervisor.
- Multi-Tasking: ability to operate under pressure in a fast-paced environment.
EXPERIENCE:
- Must have a minimum of 6 months experience in a similar capacity in a hotel with attention to detail.
EDUCATION:
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Able to stoop, kneel, bend at the waist and reach on a daily basis to perform duties.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management.
- Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.
- Regular and on-time attendance is critical on weekends and holidays.
- Knowledge of proper chemical handling.
- Hours occasionally exceed 40 hours per week.
OTHER:
- Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.
Our post-offer background check process includes a background check (HireRight) and a drug screen.
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