Job Title: Room Attendant
Reports To: Head Housekeeper
FLSA Status: Non-Exempt
Summary: The Room Attendant is responsible for ensuring the guest rooms are completely serviced at hotel standards for future guests. This includes clean rooms and washed linens on a daily basis to ensure guest satisfaction.
Essential Duties and Responsibilities:
- Services guest rooms in 26 minutes or less according to the hotel standards
- Cleans floors, walls, and all other surfaces using specified chemicals and equipment and specified
- Washes linens, makes beds and re arranges furniture; daily.
- Operates the vacuum in all guest rooms that are cleaned
- Dusts and cleans all furniture and fixtures
- Records room status on daily room attendant sheet
- Ensures guest supplies are maintained
- Empties and cleans all garbage cans
- Cleans and maintains all equipment and products
- Report any items in need of repair or replacement to the Head House Keeper
- Cleans and inspects public spaces daily
- Maintains an accurate inventory of linen, terry, room supplies, and cleaning supplies
- Effectively communicates the status of rooms to the front desk staff
- Ensures carts are clean, organized, and restocked for the next day
- Completes laundry shifts as needed
- Performs all other duties as may be assigned
Competencies:
- Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
- Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
- Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
- Professional - Approaches others in a tactful manner; Reacts well under pressure.
- Time Management – Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must regularly lift, push, pull and/or move 50 pounds. The employee must be capable of bending, reaching, crouching and climbing.