JOB DESCRIPTION SUMMARY:
The Route Supervisor will supervise, coordinate and control the daily activities of commercial collection routes. GME/AVW supervisors are expected to communicate critical information to drivers in the field and provide them with direction regarding daily assignments and adjustments to the daily schedule. Supervisors will need to provide the necessary information to management in order to schedule appropriate deployment of manpower and equipment needs.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Prepare, update and assign daily route schedules.
- Daily check-in of driver personnel to ensure paperwork is complete and accurate.
- Process paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver logs, fuel tickets and other required paperwork.
- Reassigns work as necessary on an ongoing basis to maximize efficiency of routes.
- Conducts route observations to ensure adherence to company standards of safety and operation.
- Responsible for resolution of customer complaints and timely recovery of missed pickups.
- Interact with customers to solve and rectify any issues and improve the overall customer experience.
- Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
- Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
- Lead drivers to exceed productivity goals and expectations for all routes.
- Create, modify, and improve routes to maximize density and improve efficiency.
- Create a collaborative, communicative team environment and drive employee engagement with the Company.
- Build and develop talent on the team, understand employees career goals and provide coaching to get employees ready for advancement with the Company.
- This is not a 9:00am to 5:00pm position and may require early mornings, late evenings, weekends and or holidays all dependent on-site specific needs at any given date and or time.
- Perform other job -related duties as needed or assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Able to direct large/ small staff.
- Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and marshaling resources to accomplish goals and objectives.
- Demonstrated problem -solving, analytical, critical-thinking, and decision-making skills.
- Is collaborative; builds and works with teams.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes ethical behavior.
- Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
- Perform other job-related duties as needed or assigned.
QUALIFICATIONS, EDUCATION AND EXPERIENCE:
- Minimum of 2 years supervisory commercial experience.
- Class B CDL is required.
- High School Diploma is a requirement, some college is preferred.
- Knowledge of DOT regulations.
- Ability to read, write and verbally communicate in the English language.
- Experience in using multiple software packages including the Microsoft Office Suite.
- Previous waste industry experience is preferred, but not required.
- Available to work 6 days per week.
WORK ENVIRONMENT:
- The normal setting for this position is operating a commercial sanitation vehicle and as such, this work is performed outdoors, with exposure in all seasonal weather conditions, including heat, snow, cold, rain, and wind.
- Safety is of the utmost importance as incumbent is required to enter and exit the vehicle frequently.
- Incumbent is frequently exposed to noise, vibration, dirt, dust, grease, and foul odors.
- The work requires mandatory use of personal protective equipment (including gloves, high visibility vests and uniforms).
- Exposure to moving automobile traffic while working outside the truck and working in highly congested traffic areas.
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