Job TypeFull-timeDescription*$18 - $19 an hour (based on experience)*Location: San Antonio, TexasDivision: AllPosition Type: Full time, eligible for benefitsClassification: Non-Exempt/ HourlyReport to: Customer Care DirectorPOSITION SUMMARY: We are seeking a motivated and detailed-oriented Routing Sales Coordinator to join our sales team. The routing Sales Coordinator will play a crucial role in ensuring efficientand effective management of our sales routes and territories, contributing to the overall success of our sales operations. The ideal candidate will possess exceptional organizational skills, strongattention to detail, and customer-centric mindset. Join our dynamic sales team and contribute to the growth of our organization by ensuring smooth and optimized sales operations. If you are passionate about coordination, customer satisfaction, and making a difference in the sales process.Primary Responsibilities:
- Route Planning and Optimization: Collaborate with the sales team to develop optimal sales routes and territories to maximize productivity and minimize travel time. Utilize mapping software VRM and tools to plan efficient routes for the sales representatives.
- Manage Sales email to handle any request from the Sales Manager, Service Manager's, and Branch Managers, this will be any call outs to reassign estimates or reschedule when
- needed, handle all PTO request and training request by blocking the sales representative schedules.
- Manage google Chat with our sales team on any real time request needed, such as missing estimates on schedules, any scheduling errors request that would need to be handed ASAP.
- Customer Communication: Serve as a primary point of contact for customers regarding scheduling, and any inquiries related to sales. Maintain a high level of customer satisfaction by providing timely and accurate information.
- Sales Data Analysis: Analyze sales data, including customer patterns and sales performance in different territories. Use data insights to identify opportunities for improvement and recommend strategies to enhance sales efficiency.
- Handle all new hires setup for our sales representative to be sure all skilling is assigned and updated to correct user groups for scheduling.
- Collaborative Coordination: Work closely with the Sales Manager, Customer Service Director and training team, and other internal departments to streamline the sales process and improve overall efficiency.
- Foster a collaborative and team-oriented environment.
- Reporting: Generate and present regular reports on sales performance, route efficiency, and customer feedback to management.
- Use reports to make data-driven decisions and implement continuous improvements.
- Maintain user sales group for routing and keep them updated with the correct sales representatives for the entire scheduling team.
- Training and Support: Provide training and support to Customer service team on routing tools, processes, and best practices to ensure adherence to routing.
RequirementsExperience and Skills required:
- Proven experience in sales coordination, route planning, or logistics. Proficiency in using mapping software and tools for route optimization.
- Strong analytical skills and the ability to interpret sales data.
- Excellent communication and interpersonal skills to interact with customers and sales representatives effectively.
- Organizational skills with a keen eye for detail.
- Problem-solving mindset with a proactive approach to challenges. Ability to train and help specialists with advanced skills.
- Administrative Duties as assigned by supervisor (Dispatch, Project Management) Understand Advanced Billing
- Order Entry
- Ability to organize and prioritize multiple tasks in a fast-paced environment.
- Must be able to adapt quickly in an ever-changing, fast paced environment.
- High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
- Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
- Previous customer service experience preferred. GED or High School Diploma required.
- Bilingual (English & Spanish) Preferred
- Strong time management skills.
- Excellent team player.
- Commitment to company core values. Computer skills.
- Must be able to type at least 60 wpm, proficient in 10-key, and be able to use phone system.
Schedule:
- Mandatory 1 Sat. per month - rotated schedule with Team
- 8am - 5pm
WHAT WE OFFER
- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Participation in Profit Sharing Plan
- Lead Now Program for all employees to increase earnings and pay
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including gym membership
- Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening.