The role...At Soho House, a Runner is responsible for effective and efficient service. Understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also facilitating collaboration between the Kitchen and Servers to provide elevated experience by following Soho House Service Standards. The Runner plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, assisting the servers in providing quality hand plated service to all guests who come to Soho HouseA successful Runner maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.Main Duties•Ensure efficient and effective experience for staff and members/guests•Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School•Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards•Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk•Complete all check out reports at the end of each shift and have it double checked and signed by management•Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable•Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options•Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests as well as assist runners and bussers when possible with expo and service bar tickets to support all table orders Experience Required•Minimum of 2+ years of runner experience •Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure•Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests•Must be able to demonstrate competency as outlined in the training schedule and Club School•Must be able to work flexible shifts and schedules, including weekends and holidays as needed•Ability to take direction, work in a team environment and autonomously•Tips certified and POS knowledgePhysical Requirements•Must be able to seize, grasp, turn and hold objects with hands.•Must be able to work on your feet for at least 8 hours.•Fast paced movements are required to go from one part of the club to others.•Must be able to move, pull, carry, or lift at least 20 pounds.•Occasionally kneel, bend, crouch and climb as required.•Must be able to perform physical activities such as lifting, cleaning, and stooping.•Must be able to stand, walk, lift, and bend for long periods of time.•Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.Why work with us...Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.