About Our Client
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
A prominent company is seeking a leader to spearhead the Large Enterprise Customer Success team. The ideal candidate will have a strong passion for assisting enterprise customers in unlocking value, nurturing team members, and achieving robust business outcomes.
As theRegional Vice President, Customer Success, you will collaborate closely with leaders from various departments such as Customer Success, Sales, Support, Professional Services, Marketing, and Product to drive usage, retention, and growth.
This vital role will report to the Vice President, Customer Success and is open for remote work within the United States.
You Will:
- Manage a team of Customer Success Directors and Senior Managers responsible for customer relationships.
- Stay informed on external and internal landscapes, market opportunities, customer needs, and industry standards.
- Own the renewals forecast and execution for the large enterprise segment.
- Lead communication with the account team and drive account strategy through programmatic execution.
- Guide customers in adopting products and services and map to Customer Outcomes Journey team value and use cases.
- Enhance the risk assessment process to address risks and drive renewals.
- Develop data-driven renewal strategies aligned with adoption to renewal motions.
- Set performance targets for CS that align with company goals.
- Collaborate with the Sales Organization to build an integrated Land, Adopt, Expand & Renew motion.
- Interact with Senior Executives of strategic accounts and guide their commercial vision leveraging technology.
- Lead your team by creating and executing a cohesive strategy with tangible goals and tracking metrics.
- Drive programs that enhance usage, satisfaction, customer health, renewal/expansion, and likelihood to recommend.
- Recruit, mentor, and develop individuals to be strong CS leaders.
- Foster a collaborative, supportive culture within the team and with internal partners.
- Collaborate across departments to guide customers on their journey and maximize their investment.
- Advocate for customer needs to Product and Engineering teams for enhancements and new capabilities.
- Exceed or meet performance goals, manage budget effectively, and perform assigned duties.
- Provide thought leadership as the company evolves its Customer Success vision.
You Have:
- Bachelor's degree in business or equivalent discipline; MBA preferred.
- Experience leading teams to land and expand a platform with a focus on global customers.
- 15+ years of experience in Customer Success, Account Management, Professional Services, or related disciplines in tech or enterprise.
- Strong executive leadership skills with excellent communication and analytical abilities.
- Experience with change management, business optimization, and process design.
- Willingness to travel based on business needs.
- Product knowledge and certification considered a plus.
- Legal eligibility to work in the U.S. on an ongoing basis.
Perks & Benefits:
The company offers competitive compensation, inclusive benefits, and professional development opportunities to support your growth.
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