Location: Sioux City,IA, USA
GENERAL FUNCTION
The Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry.
GENERAL FUNCTION
The Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry.
MAJOR DUTIES AND RESPONSIBILITIES
Processes retail optical store orders.
Repairs frames.
Expedites, locates prescriptions in Lab or Distribution Center.
Provides complete service to optical departments.
Answers incoming customer calls.
Makes outbound courtesy calls.
Processes error tickets/tracks prescriptions.
Calls stores to resolve any problems.
BASIC QUALIFICATIONS
Completion of a high school diploma, trade school certificate or GED (general education diploma)
Data entry experience (accuracy - a must)
Proven experience in handling large volume calls
Pleasant, professional phone manner and a helpful service-orientated disposition
Ability to tactfully handle unhappy, sometimes upset/angry customers
Good organizational skills
Able to work in a fast changing environment
Team oriented
Good problem solving skills
Willingness to work overtime as needed (often without advance notice)
PREFERRED QUALIFICATIONS
2+ years experience in Customer Service
1+ years optical experience (dispensing preferred)
GENERAL FUNCTION
The Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry.
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Nearest Major Market: Sioux City
Job Segment:
Data Entry, Administrative