Salary: $38,985.00 - $72,134.00 AnnuallyLocation : Spartanburg County, SCJob Type: FTE - Full-TimeJob Number: 170382Agency: Department of Mental Health-MHC SpartanburgOpening Date: 10/23/2024Closing Date: 1/17/2025 5:00 PM EasternClass Code:: AM62Position Number:: 60029490Normal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Band: Band 5Opening Date: 10/23/2024EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job ResponsibilitiesWith our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina. This position is located at the Department of Mental Health, Spartanburg Office, 250 Dewey Avenue, Spartanburg, SC 29303Under limited supervision, provide technical assistance, consultation, and training on DMH approved hardware and software to various levels of staff throughout the Spartanburg Area Mental Health Center as well as the Union and Cherokee offices.Responsibilities of the IT Customer Support Specialist III include but are not limited to:
- Perform Desktop Support for areas within the Spartanburg Area Mental Health Center and its satellite offices in Union & Cherokee County.
- Participates in system configuration and equipment installation.
- Assists in the administration of various communication systems and equipment.
- Maintain documentation for system changes and end user training.
- Performs other duties as assigned.
Minimum and Additional Requirements State Minimum Requirements: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.Agency Minimum Requirements: A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.Preferred Qualifications Experience with resolving technical issues relating to computer hardware or software devices.Bilingual abilities in English and Spanish (or another language) are a plus.Additional CommentsThe South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. South Carolina is making our Veterans a priority for employment in state agencies and institutions.Supplemental questions are considered part of your official application. Any representation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion not reviewed to determine if an applicant has met the qualifications got the position.The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:*Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children*15 days Annual (Vacation) leave per year*15 days Sick Leave per year*13 Paid Holidays*State Retirement Plan and optional Deferred Compensation ProgramsBenefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 Have you been employed by the SC Department of Mental Health?
02 If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment.PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below.
- Checking this box indicates my understanding to the above referenced statement.
03 Have you ever held a permanent (full-time equivalent) position with a SC state agency and/or been an employee of a SC school district?
04 Did you graduate with a bachelor's degree from an accredited college/university?
05 How did you hear about our vacancy?
- SC State jobsportal/careers.sc.gov
- Simply Hired
- indeed
- College Career Services Center
- Friend/Relative
- Referral from current DMH Employee
- Other (commercials, billboards, emails, ads, etc.) - Please specify
06 If you answered Referral from current DMH Employee for question above, please list name below: 07 If you answered Other for the above question indicate from where below: 08 Please indicate your salary requirements (please be specific and not put negotiable or open ). 09 Do you have any experience resolving technical issues? If so, please describe: 10 Do you have at least one year experience with Microsoft Office (Word, Excel, Access and Outlook)?
11 Are you willing to travel?
12 Have you reviewed the work history section of your application to ensure that you included ALL relevant work experience and that there are no visible gaps of employment on your application? **Please note that a resume WILL NOT be accepted in place of your application's work history section, nor will it be reviewed to determine if any applicant has met the qualifications for the position
13 Do you understand that Supplemental Questions are considered a part of your official application, and any misrepresentation will result in your disqualification from employment?
Required Question