Safety Service Attendant
: Job Details :

Salary Range: $16.20 - $21.81Pay rates are determined based on experience and internal equity.Position Summary:* Under the general supervision of the Director of Facilities Maintenance, they provide security level protection for staff, patients, and visitors.* Operates under the direction of the Emergency Department Director and/or Charge Nurse.* Exercising a calm demeanor, managing escalating events to prevent further escalation.* Work well under stress or tight deadlines.* Work well with supervisors, co-workers, patients/residents, family members and visitors.District Responsibility:* Support Lompoc Valley Medical Center (LVMC) Mission and Values.* Demonstrate respect and professional courtesy to all patients, visitors, providers and staff members, per LVMC Commitment to Care .* Constantly use C-I-CARE principles when communicating with others.* Participate in Performance Improvement Activities* Participate in Professional Development, training, and certifications specific to the trade.Position Duties/Responsibility:* Primarily work center location: Lompoc Valley Medical Center Emergency Department.* Exhibits a professional image and demeanor. Exercise interpersonal skills and customer service to provide a positive environment for patients and visitors.* Work in collaboration with Emergency Department leadership to protect patients, visitors, and staff members.* Perform rounds to provide a presence throughout assigned areas.* Promptly attend to escalating incidents, identify issues and respond appropriately to eliminate safety hazards.* Unless otherwise directed, assists in re-direction and de-escalation of elevating/elevated patient or visitor situations.* Performs to prevent aggressive behavior, seclusion, and restraint by utilizing the least restrictive methods, per Crisis Prevention Institute (CPI) Advanced Education training.* Intervene in patient, visitor and/or staff confrontations as appropriate using the least restrictive methods, per Crisis Prevention Institute (CPI) Advanced Education training.* Under the direction of the Charge Nurse, assist restraining as required.* Assists leadership by performing safety search and inventory of patients' personal belongings when directed.* Deter vandalism, theft, and abuse through routine patrols.* Adhere to LVMC policies, California State and federal laws.* Perform, collaborate, cooperate with contracted security service/officers.* Remain in the assigned work area and complete all specified duties.* Beginning and end of shift, receive and provide a shift pass down report to the oncoming/relieving Officer(s).* Prior to shift departure, provide professionally prepared shift report(s) detailing shift events and security situations to include who, what, where, when, and how detail, to designated leader(s).* Maintain a positive relationship with law enforcement.Essential Functions* Knowledge of Life Safety Code, California laws, including laws specific to healthcare, violence in the workplace, security limitations, and mental health.* Knowledge of alarms, codes, and expected reactions.* The ability to supervise and lead.* The ability to work as a team player.* Maintain patient and LVMC privacy, adhere to California State and Federal HIPAA rules and regulations, and LVMC privacy policies and procedures.Position Qualifications:* Education: High School graduate, security, and de-escalation training preferred.* Experience: Security and de-escalation.* Certifications Complete the following courses within 120 days of employment:* Verbal De-escalation* Verbal Defusing Techniques for Healthcare Workers* How to Stay Safe by Assessing Behavior* How to Communicate with a Resistant Person* Self Defense Course* Other courses as assigned (CPI & NAPPI courses)* Skills/Ability: Report writing, strong verbal communication skills, calm demeanor, think/plan steps ahead, diffuse/resolve elevated situations. Spanish speaking is a plus.* LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.Working Conditions* Involves frequent contact and interactions with patients, visitors, physicians and/or staff.* Involves a class IV risk factor for exposure to blood and body fluids.* Occasionally, it requires physical demands.* Frequently requires light lifting.* Frequently requires prolonged standing, sitting and walking.* Frequently requires light bending, stretching, pushing, pulling, and reaching.* For any position requiring a medium to heavy rating, the employee must be able to demonstrate good body mechanics.