Job Summary: The Sales Administration Manager is responsible for supporting the sales department and maintaining client relationships with a focus on group details and ongoing communications to ensure a seamless experience. How Do I Make a Difference on My Team: • Maintains positive and professional staff and client relationships; welcomes and greets clients and office guests. • Enters group room blocks into the appropriate software. • Maintains an accurate inventory of sales collateral and promotional materials. • Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property (Biweekly audits). • Communicate with the guest services team and the management team all check-in procedures and room assignments for groups upon their arrival date to ensure contract terms and requests are met. • Ensure proper and timely follow-up for all definite contracts, introductions, and review of contract. • Acts as the onsite contact for daily and weekly meeting room functions and group arrival ensuring all needs and requirements have been met. • Ensures accurate and timely billing procedures are in place for meeting functions and group business. • Assist potential clients in the absence of the sales team by giving tours and gathering information. • Answers phones in a professional manner and appropriately directs calls. • Enter and maintain all group commissions and rebates. • Submits brand reward points for planners, groups and as assigned by supervisor. • Implements Group Resume two weeks out for hotel(s) for review at hotel meetings with PMT. • Sends weekly group pick up information to hotel PMT. • Completes all training as assigned. • Assist Sales team with administrative tasks as needed. • Assists Sales team in proactive prospecting efforts to attain robust pipeline • Performs Sales Calls (incoming & follow up) to assist sales team with client needs • Performs additional responsibilities as assigned by leadership. What Does Success Look Like in This Role: • Experience in hospitality preferred 2-4 years • Strong interpersonal and communication skills. • Ability to read and write effectively. • Ability to resolve problems effectively. • Ability to manage stressful situations with poise and finesse. • Strong Attention to detail and multitask • Self-Directed in daily tasks Benefits
- Travel Discount
- Flexible Schedules
Benefits for Full-time Team Members
- 401K Match
- Medical, Vision, Dental, Etc.
- PTO
What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company. About Us: Our Mission at OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.