Sales Assistant
: Job Details :

DescriptionPosition at NKSThe Sales Assistant is responsible for providing administrative support and service to sales teams and customers and becoming a liaison to coordinate efforts between departments in order to expediently respond to a customer's need. Researches status of orders, resolves customer product and/or service issues for sales representatives, and provides ongoing customer and sales support with the end goal of positively affecting customer service and efficiency.In existence since 1989, NKS offers a wide variety of stainless steel products ranging from prototype quantities to full truckloads. In addition, NKS has expanded its service capabilities by offering metallurgical lab services, as well as technical support from our in-house metallurgist. NKS has also raised the standard for social responsibility in our industry by adhering to strict environmental standards of ISO 14000, as well as supporting a wide range of philanthropic causes within the community. NKS in one of the fastest growing stainless steel service centers in the USA. We have accomplished this by offering quality products at competitive prices, as well as superior service and support. At NKS, Our Business is Stainless, Our Product is Service. A. M. Castle & Co. has over 125 years of experience as a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement.PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:Essential Primary Responsibilities:Verify Customer PO's against the ISR Order entry.Check for errors, omissions, properly assigned specs, tolerances etc.Researches/investigates past due invoices on dispute list, and orders that have not been shipped, follows up with appropriate individuals regarding current status.Verifies customer credit status with accounting department and completes necessary paperwork to issue credit or debit.Maintains service records, credit memo logs, receiving logs, and shipping reports.Investigates customer claims and responds with findings, via letter, claim denial form, or corrective action report to appropriate parties.Responds to customer requests for corrected or incomplete paperwork and communicates changes to appropriate department/teams. Investigates customer material claims, coordinates with supply chain and purchasing, and communicates findings to personnel initiating claim.Learns Castle Metals products, applications, terminologies and sales flow. Answers overflow phone lines for sales providing customer service.Performs other duties as assigned which can vary by location/Region supported:May expedite buyouts for sales and assists with sourcing material from buyout sources prior to purchasing material.May initiate pick up of defective or unusable material and issues subsequent credit memos, debit memos, and return of goods to vendor.Supports and processes territory sales orders and order changes including price quotations, order preparation, purchase order follow up, and confirmation of shipment dates. Retrieves customer information, verifies inventory levels, and processes purchase orders via manufacturing resource software.Physical Demands/Working Conditions:General office environment, PC useLight lifting (occasional 25 lbs or less)MINIMUM QUALIFICATIONS:Required Experience: Type, Skills, and Years:Demonstrated ability to multitaskComputer literacy including proficiency with MS Office and internet-based programsAdvanced oral and written communication skillsHigh energy and the ability / willingness to learn and grow into Inside Sales Rep positionRequired Education:High school diploma or GEDPreferred Qualifications:One year of customer service experienceExperience within sales support departmentMetals industry experiencePast SAP/Oracle experienceWe are an Equal Opportunity EmployerPlease view Equal Employment Opportunity Posters provided by OFCCPCompany Overview:Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.