Job Description: POSITION SUMMARY: In year one, the Sales Associate will partner closely with the Territory Manager in his/her geographical area to quickly learn the Bracing and Supports business and assist with identifying and cultivating potential customers. In year two, the Sales Associate will contribute more directly to growth of the business by managing revenue and closing business. essential functions:
Sales Associate (Year 1) - Partners with the Territory Manager in all aspects of the sales call pattern, including but not limited to, covering clinics in the assigned territory, promotion of the products in assigned accounts, managing inventory, and, as he/she learns and grows, beginning to convert customers to DJO.
Sales Support
- Partners with the Territory Manager and organization to meet and exceed business targets (quotas).
- Serves as the primary backup contact for Territory Manager.
- Responsible for keeping the Territory Manager informed of all sales related activity, market trends, and competitor activity within the territory.
Sales Activity
- Assists Territory Manager in identifying and qualifying potential sales leads.
- Introduces the Company's products to potential customers.
- Cultivates customer relationships by initiating contact with physicians, clinic staff, and other device users.
- Partners with Territory Manager on inventory management and building of proper inventory levels and sets to meet customer needs.
Product Knowledge
- Following product training, tailors DJO's promotional message based upon knowledge of the customer, advises on appropriate product selection, answers customer questions about product functionality and distinguishes DJO products from those of DJO's competitors.
- Provides product education on technical and clinical aspects of products to customers, prospective customers and patients.
- Measures, fits, and troubleshoots DJO products including custom braces.
- Assists with equipment delivery, set-up, follow-up, and service as needed.
Administrative
- Coordinates, prepares, gathers and submits accurate paperwork required for insurance billing in a timely manner.
Compliance
- Demonstrates commitment to the DJO Compliance & Ethics Program, the DJO Code of Conduct, the DJO Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies and procedures.
- Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
- Acquires a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines.
- Other duties as assigned.
Sales Associate (Year 2) Note: Higher level positions perform all of the duties described above, but with increasing level of complexity and scope.
- In partnership with Territory Manager, schedules and prioritizes time for effective territory coverage.
- Works in a learning mode to understand trends in the industry and the Company's position in the market.
- Works with Territory Manager to identify and qualify new sales opportunities while effectively managing leads.
- Works with Territory Manager to create and maintain effective call plans to drive positive sales results and close business.
qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Experience Education Sales Associate (Year 1) - Minimum of 2 years of healthcare industry experience in customer service or sales related area preferred.
- Orthopedic therapeutic device training preferred.
- Knowledge of healthcare reimbursement preferred.
- Knowledge of orthopedic therapeutic devices and their application preferred.
- Bachelor's Degree in Business, Marketing, or related healthcare field required.
Sales Associate (Year 2) - Minimum of 1 year DJO Sales Associate experience.
-AND-
- Performance rating of Meets Expectations or higher on the most recent Performance Review. -AND-
- Endorsement and approval of Regional Director and Vice President, Sales.
Other
- Must possess a valid Driver's License and current automobile insurance.
- Must be able to relocate in the specified geography upon assignment to Territory Manager role.
- Must be willing to remain in the Sales Associate role for a minimum of one year.
- Endorsement and approval of Regional Director and Vice President, Sales is required to move to a Territory Manager role.
General Skills/Competencies/Specialized Knowledge
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Technical Skills - Demonstrates necessary eagerness to acquire necessary technical knowledge, skills and judgment to serve customer needs and accomplish goals. Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills.
- Quality Management - Demonstrates attention to detail. Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness. Communicates changes and progress.
- Analytical and Mathematical Skills - Synthesizes complex or diverse information. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Written Communication - Writes clearly and informatively. Varies writing style to meet needs. Able to read and interpret written information. Ability to write reports, business correspondence, and procedure manuals.
- Verbal Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification.
- Interpersonal Skills - Ability to work with co-workers and customers, both internal and external, of all levels. Ability to professionally interact and build constructive and effective relationships. Ability to effectively interface with others on behalf of the organization.
- Problem Solving - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Gathers and analyzes information skillfully. Develops alternative solutions. Uses reason even when dealing with emotional topics.
- Decision Making - Exhibits sound and accurate judgment. Includes appropriate people in decision-making process. Identifies and resolves problems in a timely manner.
- Adaptability - Embraces and adapts to change and demonstrates a willingness to learn. Ability to respond quickly to change, and to prioritize actions to meet customer needs.
- Collaboration and Teamwork - Works collaboratively and cooperatively with teams cross-functionally. Energetic and willingness to work closely with all team members to achieve success.
- Business Acumen - Understands business implications of decisions. Develops a strong grasp of business concepts and related issues. Shows understanding of issues relevant to organization. Keeps up to date with current practices and trends. Develops and uses cross-functional knowledge.
- Customer Orientation - Demonstrates a keen understanding of various customers' (internal or external) needs and utilizes a variety of resources to provide solutions and a compelling value proposition.
- Computer Skills - Proficient computer system based tools including Microsoft Office applications, e-mail, web browsers and spreadsheet software. Experience with Salesforce.com preferred.
TRAVEL REQUIREMENTS/WORK ENVIRONMENT and PHYSICAL DEMANDS: Travel
- Must be able to travel up to 75% of the time.
- Typical work related travel assignments range 1-3 days, and as such overnight, out-of-town stays are required.
- May require air travel on occasional basis.
- Considerable time spent traveling in car to customer accounts.
Work Environment And Physical Demands
- Field based (i.e. physician's offices, hospitals, clinics, etc.).
- Physical Demands: Must frequently lift and/or move up to 10 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Office deskwork requiring sitting, walking, using phone and computer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.
EOE AA M/F/VET/Disability Statement All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.