Company Conformance Statements: In the performance of their respective tasks and duties all employees are expected to conform to the following: •Perform quality work within deadlines, with or without direct supervision •Interact professionally with other employees, guests and suppliers •Work effectively as a team contributor on all assignments •Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations •Follow all rules, policies and safety guidelines for tasks/job •Perform any additional tasks as required Position purpose: To provide excellent customer service to our customersResponsibilities/Duties/Functions/Tasks: (material responsibilities and essentials duties)
- To be friendly and helpful to all customers consistently
- To promptly greet and acknowledge every guest around you with a smile and/or verbal greeting
- Always put the customer's needs first above all other duties
- Suggest additional items to the customer
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at registers
- Ring each item on the correct key at the proper price
- Minimize cash discrepancies so they do not exceed +/- $5.00 per day
- Thank all customers at the end of the transaction
- Handle difficult/challenging situations with a high level of professionalism
- Follow simple drink recipes when preparing drinks
- Assist in floor moves, merchandising, and display maintenance
- Stock the floor as needed.
- Keep the store clean and free of debris on the floor and counter tops
- Complete housekeeping tasks as needed
- Follow recipes and portion control of produced items in the store
- Dispose of cull items properly and place on the correct paperwork
The responsibilities and duties are not limited to those mentioned above. Qualifications: (minimum educational and experience qualifications, required proficiencies with specialized knowledge, required certifications, etc.)
- Able to have basic math skills
- Able to follow verbal and written instructions
- Able to independently evaluate current conditions against standard and perform tasks necessary to bring areas to standard.
Special Position Requirements: (Any hazard, risk, security issue or related special conditions which apply to the position, i.e. chemicals used, equipment used, cash handling, etc.) Must obtain California Food Handlers Certificate within 30 days of employment Cash handling is required. Cash discrepancies must not exceed +/- $5.00 per day Some exposure to cleaning products, (bathroom and toilet cleansers, window cleaners, wax, wax stripper, graffiti remover, paint remover etc), paint, and other chemicals is required Equipment used: glass handling, deli slicer, knives, tortilla warmer, hot beverage equipment, CO2 Work Requirements: [Actual physical work required, i.e. standing at cash register, loading items onto shelves, sitting, working at a computer, etc - include approximate amount of time per day N (Never), O (Occasionally up to 3 hrs per day), F (Frequently, 3 - 6 hrs per day), C (Constantly, 6 - 8+ hrs per day), based on 8 hour shift.)]
- Standing/walking (operating cash register, working in deli, working on floor) - C
- Lifting up to 10 lbs (merchandising, stocking, cleaning) - F
- Repetitive pushing/pulling (scrubbing, wiping, mopping, sweeping, scraping, etc) - O
- Climbing, working from ladder or stepstool (stocking, merchandising, cleaning) - O
- Bending/stooping (merchandising, stocking, cleaning, emptying trash, retrieving litter, etc) - F
- Kneeling (merchandising, stocking, cleaning floors, etc) - F
- Lifting over 10 lbs (merchandising, stocking, emptying trash) - O
- Reaching (merchandising, stocking, cleaning walls, windows, mirrors, etc) - F
- Overhead work (cleaning walls, windows, changing light bulbs, etc.) - O
- Sitting (Working at a computer) - O
(Tasks vary by day, not all tasks are performed every day) Preferences: [Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, college degree)] Bilingual: English and Spanish Able to read and write English This job description is intended to outline the position in general terms, and cannot be considered comprehensive. The actual duties, requirements and working conditions of the position may change at any time, with or without notice.
PART-TIME EMPLOYEE BENEFITS: PAID SICK LEAVE (PSL) - Part-time and Seasonal employees begin accruing PSL at a rate of one hour for every 30 hours worked. Employees cannot use PSL until after their 90 days of employment. Part-time employees may use up to 24 hours PSL per year, and cannot accrue more than 48 hours at any given time.