Dover Honda an International Cars, Ltd., (ICL) Inc., company, is looking for dedicated professionals with a passion for automobile sales to join our team! Candidates with experience in customer service, retail sales, or service/hospitality industries are encouraged to apply. Compensation Package:
- Ongoing training and development
- 60K or more annually, unlimited potential.
- 2 weeks paid vacation first year
- Blue Cross Blue Shield medical-ICL pays 64% of the premium
- Blue Cross Blue Shield dental-ICL pays 50% of the premium
- Vision, Flexible Spending Accounts, Short Term Disability
- Company paid Life Insurance and Long-Term Disability
- Profit Sharing/annual bonus up to 14K
- Tuition Reimbursement
- Company match 401k plan
- Only Employee-Owned Auto Dealership Group in New England
Requirements:
- Must be able to create positive and lasting relationships with clients.
- Professional, well-groomed personal appearance.
- Ability to effectively communicate with clients, peers and managers.
- Strong computer aptitude and organizational skills.
- Must be able to work a flexible schedule, including some weekends & evenings.
- Clean driving record.
- Willing to submit to and pass a pre-employment background check & drug screen.
Responsibilities:
- Assist customers in selecting a vehicle by asking engaging questions and listening carefully to their responses.
- Timely follow-up with clients to ensure referral business.
- Assists the department manager to meet and ensure departmental objectives of the dealership's annual budget and achieve the departmental goals of the business plan;
- Provides and ensures exceptional customer service in the vehicle department, maintaining a personal customer satisfaction rating from the manufacturer at or above the company standard;
- Provides insight and ideas to the department in order to maintain a sustained, competitive advantage;
- Turn over 100 percent of closed transactions to Business Manager along with properly completed paperwork (insurance information, trade title, etc.).
- Writes complete sales orders and processes paperwork in accordance with established dealership policies.
- Prepares sold vehicles for customer delivery prior to customer arrival and perform high-quality and professional demonstrations of new/used vehicles.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
- Knows and understands the federal, state, and local laws which govern retail automobile sales.
- Sells/leases and delivers a minimum number of units as defined in the dealership sales pay plan.
- Attends product and sales training courses as requested by sales manager.
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Knows and understands equity and values, and is able to explain depreciation to the customer.
- Follows up on all post-delivery items, tag/title work and special requests to be sure that all customer expectations are met.
- Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively (CRM).
- Assists with snow removal. Moves/arranges vehicles on lot.
- Assure that keys and dealer plates are properly maintained to prevent loss or theft.
Join our team today! Be part of a company where all employee contributions are valued, respected, and encouraged. ICL is an active part of the communities in which we operate, endeavoring to continually make positive contributions in the lives of all of our prospective customers. International Cars LTD does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.