Description At Eastern Mountain Sports we are passionate about the Outdoors and enjoy sharing that passion with others. Whether you camp, hike, trail run, rock climb or are into water sports, we have the apparel and gear for your next adventure. If providing great customer service to those who share that same enthusiasm for the Outdoors sounds like a good fit, then we want to hear from you. We are currently hiring for Part-Time Seasonal Sales Associates in our Lake Placid, NY location. EMS offers a generous employee discount, flexible schedules, and vendor training opportunities that provide discounts on your favorite brands. Bring your passion for the outdoors and we will do the rest! Purpose: To contribute to a unique outdoor-retail shopping environment where we achieve our sales and profitability goals by managing excellent customer service, driving sales, and maintaining store standards and operations. Responsibilities:
- Welcome every customer into the store in a manner that makes them feel welcome.
- Deliver Customer-centric experiences and support an atmosphere that brings customers into the store.
- Build lasting relationships with customers that encourage them to return.
- Speak with and listen to customers in a way that makes them feel comfortable, knowledgeably served, and increases their confidence in EMS.
- Support all store and company programs and initiatives.
- Ascertain needs and recommend product - solicited and unsolicited - that will enhance customer's outdoor experiences: outfit them for their chosen sport.
- Maintain, increase, and demonstrate product and outdoor expertise.
- Maintain a clean, neat, and shoppable store.
- Process customer purchases accurately and efficiently.
- Maintain store in accordance to company standards.
- Contribute to the operational aspects of the store - keep pricing and signage accurate and up to date, flow merchandise from the backdoor to the selling floor, assist with shipping/receiving and other store operations as needed.
- Contribute to the visual aspects of the store by maintaining a dynamic merchandising strategy with an emphasis on presentation, space allocation, sale promotions, and floor sets.
Requirements:
- Retail and customer service experience is highly desirable with an ability to naturally serve customers in the best possible manner; passionate about at least one of the sports EMS caters to
- High School Diploma or equivalent experience
- Experience with computers and POS systems
- Effective communication with diverse individuals and groups in writing and verbally (in person, using telephone systems, task management software, and via e-mail). Always know the audience and communicate professionally with them
- Use your own initiative and be able to prioritize and organize work
- Build and maintain lasting relationships with store and home office associates, vendors and customers
- Demonstrate integrity, respect for individuals and ethical behavior
- Continually learn about the Eastern Mountain Sports customer
- Use EMS product frequently for personal testing and enjoyment
- Work productively and flexibly in a fast-changing, demanding environment
Physical Requirements: Vision, speech, and hearing. Bending, lifting, carrying required for movement of merchandise fixtures and signage. Lift and carry up to 40 pounds on a regular basis. Climb ladders and stepstools. Push and pull buckets, rolling racks, and fixtures. Operate various equipment - office and hand tools requiring manual dexterity and hand/eye coordination (perform various computer keyboard functions). Able to work 8-40 hours per week (based on employment classification and business needs) including nights, weekends, and holidays - flexible availability is required.