Location: Danbury,CT, USA
**Sales Associate**
Danbury, CT Sales **Job Title:** **Sales Associate** **Department:** **Sales** **Reports to** **Director of Sales**
**Job Summary:**
Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the worlds most critical networks. Owls product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.
The Sales Associate will assist in the communication between Owl Sales representatives and its customers. The role will maintain professional rapport with the team and our customers and contribute to team activities. The role will focus on following up on leads within territory including existing relationships as well as prospect opportunities as directed by the Director of Sales. This role will also support any Salesforce related projects and campaigns. This role is expected to contribute to increases in Owls revenue. This role with provide consistent support to assigned Owl representatives as directed. Answer inbound and originate outbound calls to supplement Sales Reps with qualified telephone call appointments.
Throughout your conversations, you will look for opportunities to up-sell or cross-sell ensuring that whatever suggestions you make are in the best interest of the customer and in-line with their general needs.
Proactively manage the portfolio of customers to retain valuable customers, win repeat business and grow the business, creating a long-term relationship, and representing Owl professionally.
**Essential Duties and Responsibilities:**
* Support Account Executives through calls and scheduled meetings
* Email company content to prospects and clients
* Prepare Quotes
* Support business renewals
* Run reports and maintain records in Salesforce
* Support coordination of customer demonstrations
* Maintain list of evaluations and expiration dates
* Prepare periodic sales reports for management
* Assist the Sales Staff with updating/refreshing Service and Support renewal contracts
* Schedule follow up phone and or in-person meetings for Owl sales and or senior management.
* Develop knowledge of all products and service sold by Owl Description
* Document all sales activity in CRM database
* Follow up on Website Inquiries
* Research leads as additional information as needed
* Enter conference leads and Trip Reports from Sales staff into the CRM
* Collect, Organize and Maintain RFIs RFPs, RFQs and Cert. & Reps forms
* Ensure that all procedures are completed and that quality standards are met. Suggest any changes that may enhance or improve both the working practices and the quality of our support, products and services
* Other duties as assigned
**Qualifications:**
* Previous experience in a sales role
* Experience with a CRM (Salesforce)
* Four-year degree preferred
* US Citizen due to our government contracts
**Job Knowledge, Skills, Abilities and Competencies:**
* 2-5 year in a sales associate role in the technology market focused on account management, customer care, sales growth, account retention and cross selling into an organization
* Strong desire to succeed
* A demonstrated history of lead following-through, prospecting, qualifying
* Excellent oral and written communication skills
* Multi-tasking, organization, and time management skills
* Positive attitude and a good team player
**About Owl Cyber Defense Solutions, LLC**
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see .
Owl Cyber Defense is Proud to be an Equal Opportunity /Affirmative Action Employer.