Job Description - SALES ASSOCIATE (240002QR)
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Job Summary:
As a sales associate, you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and articulate our purpose in an educational, insightful, and professional manner. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.
Duties and Responsibilities:
CUSTOMER SERVICE:- Proactively engage and connect with customers.
- Ask questions and listen to customer needs.
- Direct customers to merchandise and inform them about upcoming events, promotions, and mobile offers.
- Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
ORGANIZATION:- Maintain store appearance.
SALES:- Cross-sell products and know the store layout.
- Make suggestions to customers on the latest trends and current promotions based on individual needs.
- Upsell products.
- Learn product features and keep up with the latest trends; leverage company tools and technology to confidently provide customers with product knowledge.
- Use a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
- Complete various forms of paperwork, reports, and reconciliations.
INVENTORY:- Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed.
- May participate in periodic inventories.
DEPENDABILITY:- Adhere to assigned work schedule; ensure accurate and complete follow-through on work assignments.
- Other duties as assigned.
Qualifications:
- Product Knowledge: Basic knowledge of products and merchandise.
- Experience: Retail experience preferred but not required.
- Communication Skills: Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents; ability to effectively communicate with customers, peers, and management.
- Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division.
- Reasoning Ability: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business; ability to work as part of a team and take initiative independent of direct supervision.
- Physical Demands and Work Environment: This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.
- Other Skills: Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
- Work Hours: Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
No experience required. High school graduate or equivalent preferred.
Why the Navy Exchange Service Command?
While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America's strength, America's heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love.
- You can expect an unforgettable, dynamic, and competitive work environment.
- The Benefits begin DAY ONE:
- We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level + depending on experience.
- Your Benefits begin on DAY ONE.
- Accrual of paid time off at DAY ONE.
- Continuity Programs for Military Spouses.
- Public Student Loan Forgiveness eligible* after qualifying years of service.
- Tax-Free shopping, worldwide, at any Navy Exchange location.
Because here at the Navy Exchange Service Command, there's no such thing as tomorrow – there's only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life. Mission: YOU.
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