Sales Associate
: Job Details :

Job Description Position: Sales Associate Department: Retail The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals. Primary Responsibilities: • Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop always with a smile • Be able to anticipate guest needs • Convey enthusiasm and a genuine sense of interest in the guest • Achieve hourly and monthly sales goals • Maintain a professional attitude with sincere desire to please our guests • Be able to work one on one with our guests • Become an expert about the merchandise offered in the shop to build credibility and increase sales. • Be able to work in a fast-paced environment and multi-task while being attentive to guests • Build rapport with guests and identify their needs by listening and asking open-ended questions • Suggest items that meet the guest's needs and explain the features and benefits of the item offered • Be able to keep the shop attractively merchandised and well stocked • Maintain good housekeeping standards in shop and storage area • Be able to follow the Greenbrier Retail Business professional dress code • Be able to operate a Point of Sale system and handle cash, room charges and credit cards • Work well as a part of a team • Take initiative without supervision • Must be detail oriented and have good organizational skills • Must have a passion to sell and work in the service industry • Be able to adapt to change and perform other duties as needed Normal working hours: Shop hours 9am to 9pm or 10am to 11pm • 8 hour shifts • Flexible working hours, shifts vary • Available weekends and holidays • Hours may change for special events Past work experience: • At least 6-12 months sales experience required Education Requirements: • High School Diploma or equivalent Communication Skill Requirements: • Ability to read, write and follow instructions • Ability to effectively communicate with guests, team members and management • Ability to communicate in a friendly, positive and professional manner • Ability to communicate on the telephone using The Greenbrier telephone standards • Must be a good Listener Technical Requirements: • Ability to use and understand The Greenbrier Point of Sale Retail system • Basic computer skills • Basic math functions such as addition, subtraction, multiplication and division. • Ability to use a calculator and calculate percentages Physical requirements: • Standing for 8 hours • Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders Required Supervision: • Must be able to work independently with little or no supervision • The ability to communicate and take direction from Retail assistant managers, Retail managers and Directors.