DescriptionJob Description: Sol Flower is seeking an enthusiastic self-starter with a solution-based mindset to fill the Sales Associate role. The Sales Associate provides outstanding customer service while assessing the needs of each customer to fit them with the best product. The right candidate will be a lifelong learner who is passionate about improving the lives of others through Cannabis education. Core Responsibilities: Duties of this job include, but are not limited to:
- Greet all customers with a positive and professional manner.
- Provide exceptional customer service while accurately entering and processing customer information/ transactions.
- Quickly and precisely handle cash and debit transactions while maintaining a balanced cash drawer.
- Actively listen with the intent to understand & make appropriate product recommendations to customers as needed.
- Clean, stock, and organize dispensary.
- Work cohesively as part of family/team environment.
- Occasionally work on special projects and assignments designated by management.
- Maintain quality customer service by establishing and enforcing company standards and handling customer inquiries or complaints.
- Verify patient's allotment and ensure they are eligible to make purchasing using the state system.
- Participate in ongoing education and professional development as needed.
- Adhere to all Cannabis laws
- Additional duties as assigned by management
Commitment & Dependability:
- Willingness to be an integral member of a successful team.
- Dedication to provide the highest levels of service
- Excellent attendance and reliability.
- Adherence to company policies and procedures.
- Dedicated to maintaining confidentiality in every aspect of the job.
Qualifications and Education:
- Must be able to pass a background check (no felony convictions)
- High School Diploma or equivalent
- 2 years of retail and/or customer facing experience
- Cannabis experience preferred
- Product Knowledge: must be familiar with the variety of methods used for Cannabis consumption.
- Must be able to effectively address customers' concerns and complaints.
- Be professional in appearance, actions, and verbal communication.
- Must have cash handling experience and excellent mathematical skills.
- Ability to prioritize and multitask in a busy atmosphere.
- Ability to remain compliant in a highly regulated role.
- Demonstrate strong oral and written communication with customers, coworkers, and management.
- Knowledge of basic computer skills and point-of-sale software.
- Ability to problem solve in an efficient and professional manner
- Strong attention to detail
- Ability to work evenings, weekends, and holiday shifts as scheduled and needed.
Physical Requirements:
- Requires prolonged sitting, standing, walking, bending, lifting, and use of hands.
- Frequently requires physical exertion to manually move, lift, carry, pull, or push heavy objects or materials.
- Frequently stooping, bending, and reaching.
- Must work indoors year-round
- Must work in noisy and crowded environments throughout the day.
- Lift 25-40 pounds from the floor to a waist-high table when necessary.
- Stand for short/ high periods of time.
- Sit for short/ medium periods of time.
- Occasionally sit on the floor or at floor level.
- Handle the responsibilities and routine stress often associated with this position.
Certifications or Training Requirements:
- Complete one week of Reception & Patient Advocate Training.
- Complete Cannabis Education course.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.