Join us as our next Sales Associate here at the Kittery Main Store for the Navy Exchange Services Command in Kittery, MA. Eligible for $300 hiring incentive (external applicants only, if applicable) Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.
- You can expect an unforgettable, dynamic, and competitive work environment.
The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family - and that's why the benefits we offer, you won't find anywhere else:
- We offer a competitive federal salary beginning at the Non-Appropriated Fund NF-01 level + depending on experience
- Did we mention, your Benefits begin on DAY ONE?
- Federal Healthcare benefits
- Dental, Vision, 401(k) & Pension Plan
- Accrual of paid time off at DAY ONE
- Tuition reimbursement program
- Continuity Programs for Military Spouses
- Public Student Loan Forgiveness eligible *after qualifying years of service
- Tax Free shopping, worldwide, at any Navy Exchange location
Because here at the Navy Exchange Service Command, there's no such thing as tomorrow - there's only today. GET AFTER IT. Seize the opportunity to grow and be community driven, too. Build a mission driven life.
Mission: YOU.
- Heroes Welcome Job Summary: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
Duties and Responsibilities: - Greets, and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise, and suggests additional items to complement the customer's selections.
- Where applicable, offers customers the opportunity to purchase extended product warrantees. Explains coverage, benefits, and price.
- Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting sales team members to the maximum extent possible.
- Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points, warrantee coverage, etc.
- Communicates product-related information to customers knowledgeably and legibly.
- Ensures assigned areas are fully stocked, and merchandise is neatly arranged.
- Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc.
- Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc.
- Completes sales transactions efficiently. Thanks customers for their patronage.
- As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway, etc.) in an accurate and procedurally correct manner.
- Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a Military Star Card account and informs customers ofaccount benefits.
- Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc.
- Handles customer returns and problems tactfully and efficiently.
- Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result.
- Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft.
- Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
- Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
- Eligible for and participates in applicable commission and gainsharing sales incentive programs.
- Performs other related duties as assigned.
No experience required. High school graduate or equivalent preferred.