Location: New York,NY, USA
**Sales Associate, The Emporium**
at Sotheby's New York, United States **ABOUT SOTHEBY'S**
Established in 1744, Sothebys is the worlds premier destination for art and luxury. Synonymous with innovation, Sothebys promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
**THE ROLE**
Located within Sotheby's New York flagship galleries, The Emporium is an extension of the companys growing online marketplace, which offers clients and discerning shoppers 24/7, 365 access to an exceptional property mix of over 5,000 authenticated luxury items across exquisite jewels, fine art, collectible sneakers, watches, designer handbags, decorative objects, furniture and more. Marrying the best of e-commerce ease with the excitement of tangible retail shopping, The Emporium further positions Sothebys as the pre-eminent luxury and fine art destination.
Working under the Emporium Store Manager, the **Sales Associate, The Emporium** has a passion for client service and an expertise in luxury goods. The Sales Associate will play a crucial role of consistently providing a superior level of service to clients, while increasing client conversion and retention, to drive business revenue, and inspire brand awareness and loyalty. The Sales Associate will work within a team of diverse sales associates as well as varying departments within Sothebys auction, client service, operations and marketplace departments.
**RESPONSIBILITIES**
* Serve as Brand Ambassador for Sothebys and optimize the client experience by providing new and existing clients with prompt, professional, warm and courteous service to exceed client expectations
* Lead the recruitment of new clients, conversion of walk-in clients, and development of existing clients
* Build brand awareness through the use of existing client book or Sothebys generated CRM client reports/lists to outreach to new and existing Sothebys clients via phone, email, in-store appointments, etc
* Maintain continuous working knowledge of the Sothebys auction, sale and exhibition calendars, special events, and available inventory on the BuyNow platform
* Liaise with Specialists, Account Managers and Business Getters to initiate, facilitate and execute sales for and through The Emporium
* Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) while maintaining a strong drive for results with a positive, team first attitude
* Support operational needs and initiatives inclusive of inventory management, visual merchandising, and technological advancements, etc
* Participate in auction, exhibition and private sale related sales and client outreach in order to drive business for Sothebys in its entirety, as needed
**IDEAL EXPERIENCE & COMPETENCIES**
* Self-motivated, with customer service mindset and creative problem solving skills
* 2+ years of sales experience in a luxury retail setting
* Excellent interpersonal, organization and communication skills
* Ability to manage multiple projects concurrently
* Curiosity for current on-goings and trends in the art and fashion industries
* Evening, weekend and holiday work as required
* Physical ability to stand for extended periods, to move and handle merchandise and fixtures throughout the store which may entail lifting, and perform such functions
* Participate in ad hoc projects, as needed
* Ability to travel, as needed
***The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.***