Job Summary:
- As a sales associate you will be the face of our company
- You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.
- You will be directly responsible for assisting customers and helping them recognize the need for our products and services.
- Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional.
- Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:
- CUSTOMER SERVICE
- Proactively engage and make a connection with customers.
- Asking questions and listening to customers' needs.
- Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
- Provide premier customer service.
- Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
- ORGANIZATION
- Maintaining store appearance.
- SALES
- Cross-selling products and knowing layout of the store.
- Make suggestions to customer on latest trends and current promotions based on customers' individual needs.
- Upselling products.
- Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge & specs.
- Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
- Completing various forms of paperwork reports and reconciliation
- INVENTORY
- Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
- May participate in periodic inventories
- DEPENDABILITY
- Adherence to assigned work schedule.
- Accurate and complete follow through on work assignments
- Other Duties as assigned
QUALIFICATIONS - PRODUCT KNOWLEDGE
- Basic knowledge of products & merchandise
- EXPERIENCE
- Retail experience preferred but not required
- COMMUNICATION SKILLS
- Strong interpersonal and communication skills.
- Ability to read write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively communicate with customers, peers, and management.
- Ability to communicate on the telephone with proper etiquette.
- MATHETMATICAL SKILLS
- Basic math functions such as addition, subtraction, multiplication, and division.
- REASONING ABILITY
- Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
- PHYSICAL DEMANDS & WORK ENVIRONMENT
- This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
- May occasionally involve stooping, kneeling, crouching, and climbing ladders.
- Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
- Involves lifting at least 25 lbs. and up to 50lbs in some departments.
- Work typically performed indoors but may be assigned outdoors depending upon location.
- OTHER SKILLS
- Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
- WORK HOURS
- Available to work a variety of hours which may include early mornings evenings weekends and holidays
No experience required.High school graduate or equivalent preferred.