Location: Colfax,IA, USA
This position is responsible for providing a leadership role in maximizing customer support and relations. Responsible for coordinating and executing all aspects of customer service, shipping, order management, invoicing, agronomic support, and the overall marketing vision of Beck's.
As a member of the Beck's Family of employees, all full-time employees are eligible for a generous benefits package:
* Health benefits including two medical plan options and company HSA contributions, dental, vision, employer paid life/AD&D for you and your dependents, disability insurance, and access to an onsite Nurse Practitioner
* 401k plan match & company sponsored pension plan and access to a Financial Advisor to help you manage your retirement savings
* Paid time off, Paid Holidays, Wellness Programs, & Corporate Discounts
* Company Christmas Party, Free Lunch, $200 Merchandise Allowance, & Much More
Responsibilities
* Assist in greeting incoming phone calls, handle customer requests or direct them to the proper destination
* Assess the urgency and importance of situations and take appropriate action
* Assist and manage loading tickets and shipping schedules
* Provide educational information on the entire product line and marketing programs and offer technical support to customers, dealers and in-house sales staff
* Support and coach in-house sales staff and dealers concerning the marketing direction of the company
* Sell and up-sell customers
* Offer agronomic support to customers both on the phone and in person
* Field customer and dealer complaints
* Enter orders, make order changes and execute transfers in Beck's computer system, BOSS
* Invoice all products using BOSS
* Compile, evaluate, and report data as required by the Sales Support Manager or Sales Operations Manager
* Assist with duties, presentations, and organization of materials as they relate to industry organizational meetings
* Support inter-office departments in assisting with customer inquiries
* Provide feedback to the Sales Support Manager and Sales Operations Manager concerning trends in the industry as well as internal happenings
* Perform other related duties as may be required by the Sales Support Manager or the Sales Operations Manager
* Regional Locations Only* - Assist warehouse staff as needed to meet customer obligations
* Travel may be required for field shows, dealer visits, Becknology days and may vary in duration of time.
Job Requirements
Education and training:
* Bachelor of Science Degree in agricultural related field
* Must possess and maintain a valid driver's license and insurable driving record as determined by Beck's automobile policy.
* Chauffer license or equivalent may be required.
Characteristics for success:
* Ability to establish priorities, work independently, work as a team member, and proceed with objectives without supervision
* Commitment to the mission and attitudes and actions of Beck's Hybrids
* Possess Positive attitude and Strong work ethic
* Possess strong agronomic skills
* Ability to handle and resolve problems
* Basic knowledge of modern office procedures and methods including telephone communications, office systems, computer systems, and record keeping
* Excellent computer and skills and familiarity with current office software programs
* Desire to stay informed concerning changes in the agricultural industry
* Possess a passion towards agriculture and the seed business
Physical demands:
* Ability to pass DOT physical examination and obtain Medical Examiner's Certificate may be required.
* May be required to lift up to 70 pounds unassisted.
Travel and hours of work
* Possible travel for field shows, dealer visits, and Becknology days.
* Extended work hours during Beck's busy seasons
Experience:
* Minimum of two (2) years' experience in agriculture sales
In an effort to provide a safer, drug-free workplace for employees, all full-time applicants to whom offers of employment are made must submit to a drug test and background check, subject to applicable local, state, or federal laws or regulations. Employment at Beck's is contingent upon passing these pre-employment screenings.