Summary of Sales & Events Coordinator Position:At Hyatt Place & Riverfront Events, the Sales & Events Coordinator reports director to the General Manager. This is a support role, which requires experience in both Hotel Sales as well as Banquets and Catering. The responsibilities of this particular role include but are not limited to the following:
- The Job Requirements outlined in the General Summary, Principal Duties and Responsibilities, and Job Requirements below, provided by Onix Hospitality in the section below
- Fielding inquiries and responding to leads in a timely manner
- Performing regular market research and sourcing new business opportunities
- Maintaining Hyatt Place Sales and Marketing Collateral
- Ensuring the meetings and events are executed properly and to the guests' satisfaction
- Cash handling responsibilities
- All other tasks as assigned by the Hotel General Manager
General Summary:The Sales Coordinator is responsible for maximizing hotel revenue by seeking out, booking and executing hotel group and catering business. Principal Duties and Responsibilities:
- Coordinate and support all aspects of sales activities including taking initial inquiries, generating leads, proposals, referrals, contracts, blocking space etc
- Achieves group block and catering revenue goals by developing and implementing strategies for selling available space and hotel rooms to groups and local community
- Complete outside sales calls as directed by Assistant General Manager/General Manager
- Process proposals and contracts as required, and follow up within five (5) work days
- Process returns of contracts and distribute through proper channels internally
- Maintain an accurate count of all Sales collateral
- Conduct post-function communication to review overall function
- Coordinate specific marketing initiatives involving revenue streams
- Firm knowledge of facility and brand including accommodation, meeting facilities, guest rooms, amenities, history and heritage, activities and local programming, etc
- Have knowledge about room rates, packages, discounts and promotions
- Participate in site inspections, familiarization tours, trade shows and functions within the hotel
- Actively participate in industry and hotel training programs
- Develop a communication and information system with the hotel team to effectively distribute details of upcoming group, meeting events, and special events in the primary marketing area
- Actively seek opportunities to improve systems and procedures
- Attend all Sales meetings and other meetings as required
- Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities
- Ability to register all guests, obtaining pertinent information, and ensuring proper credit is established
- Perform additional assignments as required
Job Requirements:
- High school diploma or equivalent required
- Hospitality and/or customer service experience is preferred
- Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service
- Must be able to communicate effectively, be polite, courteous, and responsive to our guests
- Must be able to speak and write the English language in an understandable manner
- Must be organized and detail oriented
- A valid driver's license is required
- Typing and computer skills are required
- Available to work when needed, including weekends, holidays, and nights