The Sales Coordinator is responsible to support the sales and marketing department in optimizing revenue and bookings for the hotel.
Required Experience and Education:
High School Diploma or Equivalent
Experience in administrative functions, telephone, email and filing systems
Proficient in Microsoft Office or similar computer applications
Preferred Experience and Education:
Bachelor's degree in business, marketing or related field or
Associate's degree with two years' experience in an administrative role
One year experience in hospitality or
Two years of progressive experience in a hotel environment
Experience with Delphi FDC or Sales Pro
Experience with brand's PMS and sales related applications
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Maintain organized and accurate filing system on all accounts, including complete file on each active, prospective or buying account, and trace file for future activities.
- Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
- Comply with standards and regulations to encourage safe and efficient hotel operations.
- Keep immediate supervisor informed of all matters requiring their attention.
- Correspond with prospects and clients and answer any questions about the hotel's venue options, rates, room types, packages or promotions.
- Send proposals and/or invoices accurately, timely and professionally.
- Perform research functions on competitive hotels, venues, clients, trends and prospects.
- Gather and assemble sales collateral and correspond with clients.
- Enter, retrieve or reconcile rooming lists, event orders or other information in customer relationship management systems.
- Any and all other duties as assigned