Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!
Overview Job SummaryAssist Director of Sales, Sales Managers and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team. The incumbent may also perform light selling duties to small groups and functions as directed by the Director of Sales. QualificationsHigh School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred.
- Ability to type 55 wpm
- Proficient with Microsoft operating Systems OnQ and Delphi FDC
- Must be able to convey information and ideas clearly.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
Responsibilities
- Assist Director of Sales, Director of Catering and Sales Managers in managing customer accounts, group blocks and maintaining relationships
- Qualify all incoming leads
- Work closely with other departments in the hotel, attend daily stand-up meetings to provide information in a timely manner and ensure group needs are carried out as contracted.
- Assist in preparing and distributing Group resumes to all departments. Communicate effectively with customers, managers and associates to ensure all information related to groups are conveyed smoothly.
- Assist with all client billing
- Assist with sending proposals & contracts, detailing event orders, & other clericals duties as needed
- Support direct sales activities and business development initiatives
- Coordinate with the sales team to ensure timely responses to customer inquiries
- Utilize technology sales tools such as Delphi, OnQ PM, & Canva for efficient data management and content creation
- Create marketing materials including flyers, advertisements, email blasts, & direct mailings
- Collaborate with the team on upselling strategies and opportunities
What You'll Need:
- Previous experience in a sales support role preferred, but not required
- Strong organizational and time management skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to work independently and as part of a team
- Experience with Delphi, OnQ PM, Canva or similar applications is a plus
Why Choose Us?
- Great place to work with a team that values both guest and employee experience.
- Comprehensive benefits package, including 401k with company match, competitive wages, and outstanding travel benefits at Hilton hotels worldwide.
- Perks include free parking, complimentary meal during shifts, and monthly employee celebration CARE Rallies.
- Enjoy exceptional holiday celebrations and weekly pay.
- We prioritize personal development, teamwork, and success for all team members.
- Enjoy weekly pay & WITHOUT state tax deductions!
- Come for the job, stay for the benefits and exceptional culture.
Qualifications Requirements include strong organizational skills, guest service experience, computer skills including Word, Excel & Outlook, an outgoing personality and the desire to help others. Delphi and hotel experience is preferred, but not required.