Location: Lawrence,KS, USA
As a Sales Coordinator, you will function as the point of contact for all aspects of group functions & bookings at the property, including room blocking, rooming lists, amenity coordination, event details, & follow ups. You are the liaison between the property's sales department, guest services departments and the clients, always conducting their communication with a welcoming and positive demeanor. The Sales Coordinator demonstrates professionalism with all clients, guests, vendors and coworkers. You have extensive previous experience in event management and/or hospitality, displaying commitment to solving problems and at the best interest of the hotel. You are confident and feel comfortable in a leadership role, with the ability to multi-task, prioritize and communicate effectively.Responsibilities of the Ideal CandidateAct as a point of contact for guests, coworkers and vendors, maintaining communication with all relevant parties prior, during and after each event including but not limited to:Coordination of rooming listsEvent details set upAnswering questions from groupsCommunication between the sales department and the guest services department to ensure positive customer service for guests.Maintain a professional and attentive relationship with guests and potential clients through continuous correspondence, including onsite tours, requesting feedback, and sending Thank You's.Consistently check group reservations and status on a weekly basis to ensure all information is properly recorded and blocked rooms have been set up.Continuously organize all equipment, files, signage and amenities required.Develop Banquet Event Orders for all meeting/events and conduct BEO Meetings.Become proficient in necessary programs, such as Room Key, Event Temple and Microsoft Office, reporting all data in detail.Follow through on all contracts and reservations, ensuring all entries in programs have been made, deposits have been charged, and information has been shared with hotel staff.Group billing & collection of outstanding invoices due.Core Competencies: Highly Organized Possess and Maintain ComposureAbility to Communicate EffectivelyPossess a Customer FocusExperience and Education:At least 2 year event coordination and/or hospitality experienceThe ability to solve problems as they arise and do so in the best interest of the hotel.Confident in taking charge and leading a group of individuals.Proficient in drafting professional documents and professional correspondence.Ability to multi-task and prioritize assignments to achieve highest level of productivity.Strong organizational skills.Exceptional oral communication skills.Flexible schedule; available to work nights, holidays and weekends.Physical Requirements:The minimum physical requirements for this position include but are not limited to:Must be able to lift and/or carry up to 40 pounds frequently to assist guestsAbility to stand for extended periods of timeAbility to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversationAbility to bend and twist, push and pull, stoop, and kneelAscend and descend a ladder