Location: Green Bay,WI, USA
About Us:BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler Dnnebier (WD), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.Job Description:As a Part Sales Coordinator with BW Converting Solutions, you would play a pivotal role in partnering with Part Sales Representatives to manage customer communications and ensure orders and quotes are processed accurately. You will coordinate with the shipping team for invoicing, validate order details, and update records with new shipping dates as required. Your organizational skills and dedication to delivering exceptional service will help keep our operations efficient and customer-focused.Job Responsibilities: Perform accurate order entry using electronic processing tools, ensuring timely and efficient data management.Update and maintain customer orders, including tracking Ship Complete orders and making adjustments as necessary.Manage customer communications by processing quote requests, sending copies to customers, and coordinating updates.Handle customer returns by creating Return Goods Authorizations and managing the process for credit, repair, or warranty resolution.Investigate and resolve shipment issues by determining root causes and creating Quality Incident Reports.Update customer documentation with relevant shipping information and changes to order status, including new ship dates.Process invoicing by coordinating with the shipping team, validating order details, and physically invoicing customers.Create and process credits, debits, and credit card transactions efficiently, while collaborating with internal departments to ensure seamless order fulfillment.Maintain and organize records in the ERP system, CRM, and other documentation platforms, while generating and distributing reports as required.Other duties as assigned Education and Experience Requirements:High school diploma requiredProficient in Microsoft OfficeExperience with ERP systemsAdministrative experience preferredStrong multitasking and prioritization skillsExcellent communication and problem-solving abilitiesLI-MG2At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.Company:Paper Converting Machine Company