Sales Customer Experience Manager
: Job Details :

Who we are

We are the 44th Lexus dealership to open in the United States and as the story goes, it all began in a trailer on an empty lot in Emmaus, PA. In 2007, we were fortunate enough to move to our present location in Allentown, PA which features a gleaming car tower, koi pond and a completely transparent environment.

Lexus of Lehigh Valley is the first ever Lexus Plus certified dealer. We created a dealership experience crafted entirely around what you'd want as a customer. Where there's just one fair, transparent price on everything. And instead of being handed off to multiple people, there's one point of contact to assist the customer from start to finish, on their terms and timeline.

Our team

We believe in teamwork, collaboration, transparency and plain old doing the right thing. Our team is comprised of people who have a passion for creating a great customer experience and enjoy having fun at work. We are lean team that relies on one another for help to ensure the work gets done and our customers always leave happy.

The Customer Experience Manager at Lexus of Lehigh Valley works in partnership with the Technology Specialist to assist the customer with the car buying process. The CEM is the primary point of contact for the customer throughout their buying journey and plays a vital role in ensuring all customers have an enjoyable and easy car buying experience.

A typical day might include the following

• Engage with the customer via phone, email, text or in-person to determine where the customer is in their buying journey and what additional information they need to complete the purchase
• Explain the Lexus of Lehigh Valley differentials - one price upfront, one point of contact, simple/easy/fast buying process
• Complete product demonstrations at the dealership or the customer's home or office when requested
• Work with inventory and acquisition team to uncover the market value on the customer's trade appraisal
• Determine and explain purchase terms to the customer- price of vehicle, payments, length of loan
• Ensure the customer purchase is protected by explaining the protection plans that are offered
• Work with technology specialists to ensure a smooth delivery of the vehicle to the customer upon purchase
• Stay in contact with the customers you've met to ensure their questions were answered and they had a great experience

Who you are

• You like interacting with people and enjoy explaining details in a non-threatening way
• You enjoy problem solving under pressure and have shown an ability to remain calm, courteous, and professional during times of high stress
• You value being in a sales role with a strong emphasis on the customer experience
• Cars, people, and competition gets you excited
• Must be able to work Saturdays

Job Type: Full-time

Pay: $70,000.00 - $150,000.00 per year (salary plus commission)

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person