Summary - Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
- Temp to hire.
- CSR duties include working orders w/ vendors, getting quotes, calling to check on orders, etc. See full job duties below.
- Customer service skills required.
- Computer skills needed.
- Steel toe shoes with internal metatarsals are required.
Position Summary: Client's Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Client's customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
Essential Job Duties and Responsibilities: - Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Client's purchasing strategies.
- Review and approve assigned inventory forecasts produced by Client's inventory management or other Enterprise Resource Planning application.
- Review and approve daily replenishment recommendations produced by Client's inventory management or other Enterprise Resource Planning application.
- Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
- Place purchase requisitions and vendor purchase orders.
- Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
- Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
- Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
- Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
- Communicate with vendors to resolve problems with timeliness and product quality.
- Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
- Research and resolve account payables nonconformance with suppliers.
- Identify opportunities for and document customer cost savings.
- Produce customer KPI measurement data.
- Follow all Client and customer Standard Operating Procedures.
- Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
- Perform other duties as assigned.
Job Qualifications: - High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred.
- 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
- Excellent customer service.
- Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
- Mathematical aptitude for basic calculations.
- Self-starter with the ability to work independently.
- Strong attention to detail and accuracy.
- Demonstrated strong attention to detail, organizational and execution skills.
- Proficiency with MS-Office products.
- Strong verbal and written communication skills.
- May be required to occasionally lift and/or move up to 25 pounds. style= font-family: Lato, Arial, sans-serif; width: 100%; >
- Hours: Mon-Fri, 6:30AM-3:00PM or 7:00AM-3:30PM. Some flexibility with hours.
- Temp to hire.
- CSR duties include working orders w/ vendors, getting quotes, calling to check on orders, etc. See full job duties below.
- Customer service skills required.
- Computer skills needed.
- Steel toe shoes with internal metatarsals are required.
Roles & Responsibilities - Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies.
- Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
- Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application.
- Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
- Place purchase requisitions and vendor purchase orders.
- Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
- Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
- Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required
- Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
- Communicate with vendors to resolve problems with timeliness and product quality.
- Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
- Research and resolve account payables nonconformance with suppliers.
- Identify opportunities for and document customer cost savings.
- Produce customer KPI measurement data.
- Follow all Client and customer Standard Operating Procedures.
- Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
- Perform other duties as assigned.