Sales & Customer Success Representative
: Job Details :

Neighbor Success Associate - Job Description

At Surv, we unite local communities by providing jobs that act as a life pivot point for young adults to springboard into a full life. Our team provides affordable, high-quality odd-job services for neighbors & businesses.

About the role: At Surv, we consider our customers more than just customers - they are our neighbors, an integral part of the communities we service. As a Neighbor Success Associate (NSA), you will play a pivotal role in shaping the experiences our neighbors have both before and after a job is started and completed. In this position, you will engage with repeat and new neighbors and become integrated into the community we have within the organizational ecosystem. This isnt your typical sales position, instead, it's an opportunity to invite members of our community to rediscover the power of servitude and extend the invite to those who have yet to discover the full range of what we offer.

Responsibilities: Its an exciting time for the company as we grow to unite local communities together. A key responsibility within the team is remaining adaptable as we grow and change the roles to suit the needs of the company. Functions of NSAs include:

Interact with a diverse range of individuals, from newcomers to long-time Surv enthusiasts

Facilitate the closing of job requests, including securing deposits when necessary.

Contribute to building lasting relationships by showcasing the value Surv brings.

Proactively address any issues to ensure prompt resolution and customer satisfaction.

Use the opportunity to answer questions, identify potential referrals, discuss future service needs, and introduce them to our Surv+ membership.

Things we are looking for:

• Excellent interpersonal and communication skills
• Adaptable and ability to be flexible
• Willingness to continually learn and grow
• Comfortability being on the phone all day
• Problem-solving skills and energy
• A love for making Neighbors happy!

Requirements:

• Must be willing to undergo a background check and legally able to work in the US
• Must have a smartphone and laptop

Onboarding schedule

• Week 1: Onboarding as a Local (field worker); get to know company culture and the field staff experience
• Week 2: Office training - Communications Skills, scheduling & quoting, learning job types & memberships, policies, handling challenges and understanding logistics
• Week 3: Supervised integration and refinement
• Week 4: Probationary Period

Offer:

• Location: Hybrid, In-office some days (Newport, RI)
  • Month 1: In office each day
  • Month 2: Eligible to work from home 2-days per week based on performance review
• Hourly Compensation: $17-22/hour based on experience
• Commission bonus structure
  • Eligible for commission based bonus structure after 30-days and upon performance review
  • Ask us about how it works!
• Employment type: Part-Time or Full-Time

Why join Surv?

The habits we teach will change your life. We seek to teach and encourage our team to be the best in how they act, what they pursue, the ways they think, and in whatever tasks they undertake. We are always looking to promote from within and grow our teams talent. We hope youll consider applying and joining us as we unite communities!

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