Sales Floor Lead
: Job Details :

Description: The shift manager is responsible for ensuring the execution of all associates' responsibilities by providing direction, guidance, and accountability per workflow needs on a daily basis. Consistently drives sales and store standards. - Accountable for upholding LP measures. - Assist in the management of controllable expenses to ensure profit. - Assists with the management of employees in the store. - Works on behalf of the team as needed (Cashier, sales associate, and merchandise associate) - Collaborates regularly with the AGM on operational performance indicators and inventory status. - Enforces safety policies and procedures; is a safety role model. - Ensure pricing integrity is in place and up to standard per product. - Ensure Store signage is accurate, up to date, and in good repair. - Ensure that all daily inventory management tasks are completed by deadlines. - Ensure that open/close procedures are followed. - Ensure weekly and monthly housekeeping standards are met. - Ensures associates are informed of all promotions, events, and other necessary job information. - Ensures task execution and is responsible for a prioritized delegation of the daily workload among associates. - Ensures the promotion of Ace Rewards on the sales floor by the associates. - Ensures the staff is trained, motivated, presentable and punctual. - Execution of daily Workflow. - Maintain strict cleanliness and organizational standards in the backroom. - Maintains the store in accordance with company standards. - Other duties as assigned by the General Manager and/or AGM. - Provides critical feedback and coaching to direct reports, as needed. - Provides direction and guidance to all staff. - Resolves customer complaints as needed. - Responsible for assisting in the training and accountability of associates on store policy and procedure. - Responsible for associates' proficiency in all store technology platforms. - Responsible for ensuring associates are knowledgeable of product lines. - Can demonstrate and describe to customers how a product fits their needs and wants. - Responsible for ensuring the store is recovered and ready for business every day. - Responsible for executing all in-store workflow processes and promotions. - Responsible for planning, communicating and documenting all associate needs. - Works with senior leadership to identify root cause IRAs and execute solutions. Requirements: MINIMUM - Willingness to work non-operating hours, evenings, weekends, & holidays to meet the needs of the business. - Ability to handle multiple projects and tasks with high attention to detail. - Demonstrates ability to lead and develop others in a consistent and professional manner. - Education/Training: High School degree, some college preferred. - Excellent verbal & written communication skills with the ability to communicate clearly & effectively in all situations. - Experience: Minimum of 1-3 years retail operations experience. - Knowledge of retail computer systems, MS Word, and Excel required. - Possesses and/or willingness to possess vast product knowledge. - Skills/Knowledge: Strong leadership and analytical skills. - Strong problem-solving and organizational skills. PHYSICAL - Climb stairs and ladders using proper safety measures. - Lifting 50 to 80lbs as needed. - Standing for long periods of time up to 10 hours per day. - Up to a 40-hour workweek. Additional Info: - Awareness of department product levels, merchandise standards, promotional campaigns, and product trends. - Demonstrates comfort in regard to delegating and directing. - Exhibits professionalism in appearance and demeanor - Tech savvy. - Efficient planning and organization skills - Positive attitude required. - Effective verbal and written communication skills. - Strong team-working skills with the ability to lead up to 20 employees.