Location: all cities,NJ, USA
We offer best in class benefits including 401k w/company match, Employee Stock Purchase Plan and GROWTH! **Driveway**
**Driveway Desk Manager**
The Driveway Desk Manager is responsible for leading and inspiring a team of Driveway Agents to deliver an unparalleled customer experience throughout the online buying process, vehicle inspection appointment setting, and service scheduling process. This position will be responsible for facilitating the acquiring, delivering and picking up all makes and models of new and used vehicles. They will ensure that the team provides a seamless and frictionless premium experience as efficiently as possible.
The Driveway Desk Manager reports to the Operations Manager.
**Position Overview**
**Area of Responsibility**
* Work leads from CRM, CRM desking tool, and digital retail portal
* Submit credit applications and deal structure into Route One/Dealer Track
* Monitor lender portal for approvals
* Restructure deals for lender approval
* Work with Driveway Agents to send updated proposals to customers
* Identify protection products that fit into deal structure
* Calculate taxes and DMV Fees (multiple states)
* Load customer and deal structure into the Dealer Management System
* Process all transaction paperwork, ensure it is accurate and meets Business Office and lender requirements
* Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding
* Coordinate lead transition from BDC to store leadership
* Build customer trade vehicles in Firstlook/vAuto
* Answer department chat when coverage is needed
* Review chat portal daily for areas of opportunity
* Maintain lead and sold log
* Maintain department stats
* Review agent portal and logs for areas of opportunity
* Conduct weekly department meeting and training
* Train agents on process and systems
* Work with store leadership to improve lead close ratios
* Work inventory offer/no offer leads
* Complete pre-inspection check sheet on all SSM customers
* Communicate offer to purchase to the customer through the CRM email/text function
* Verify vehicles registered owner on SSM leads
* Pull vehicle history reports on all inventory leads
* Verify vehicle payoffs on all inventory leads
* Verify required customer documents
* Set appointment for valet inspection with customer
* Set calendar invite for inspection
* Document and communicate appointment, payoff, registration and title information in the CRM and email to assigned inspection valet
* Follow CRM workflow schedule
* Submit customer information to lenders through lending portal
* Manage collection and reconciliation process for cash, checks and credit card receipts
* Verify all customer documents as necessary
* Submit Finance Contracts
* Ensure customer paperwork is uploaded correctly to the Digital Deal Jacket
* Maintain solid operational controls
**Additional Qualifications**
The following knowledge, skills and abilities are needed to be successful in this position:
* Strong attention to detail and sense of urgency
* Excellent communication skills both written and oral
* Active Listening give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
* Critical Thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
* Time Management ability to prioritize workload and manage ones own time
**Proficiency Standards**
* Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
* Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
* Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
* Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader
* Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment
* Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value
**Physical Demands & Working Conditions**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
* Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
* Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment
**Lithia Hiring Requirements**
* High school graduate or equivalent.
* 18 years or older
* Possess an acceptable driving record and valid drivers license in state of residence
* A criminal history background check will be conducted prior to beginning employment
* Clear pre-employment drug screen
NOTE: This job description applies only to the specific employing entity and location of an individuals employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).
****
****We offer best in class industry benefits:****
* Competitive pay
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long-Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
locationDriveway Care Center - South Amboy, NJlocationDriveway Care Center - South Amboy, NJ