Who We Are:Rilla is the leading conversation intelligence software for outside sales. Think solar, roofing, and real estate sales reps.They talk to customers face to face, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales.Our mission is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M salespeople who work offline.We're growing 20% MoM, over 400 customers including Fortune 500 companies, Net Revenue Retention above 150%, and we are cash flow positive!We are one of the fastest-growing startups in the world right now and in history.We're backed by Byron Deeter (one of the best investors in history) from Bessemer Venture Partners, the top Cloud investor in the world.And we're a Cloud 100 Rising Star company.The economy is tough right now, but there are still places out there where you can go to build truly great things. Rilla is one of those few places.We have a very small team of customer-obsessed badasses who are in the top 0.1% of their field globally. We are looking for another such badass that will take care of all our operations.Who you are:
- A customer obsessive. Someone who deeply cares about delighting customers and solving their pains, not about vanity metrics.
- An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort.
- A team player. You love giving and receiving feedback and learning and growing as a team.
- Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail, because it means you got a new opportunity to learn more.
- Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you're not afraid to try weird, crazy, and quite possibly stupid ideas.
- Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources to maximum efficiency.
What You'll Do
- You will get to work alongside our Head of Ops & CEO every day to make sure our company is running smoothly.
- Partner with cross-functional teams to help support the daily operations of the Sales team.
- Analyze and advise on improvements in the pre-sales process, rep execution, data cleanliness, target attainment, and systems to boost productivity.
- Design, develop & deliver robust and scalable reporting in Salesloft & HubSpot.
- Perform ad hoc analysis driving actionable insights on sales initiatives.
- Develop strong collaborative relationships with key stakeholders in Sales, Finance, Marketing, and other key teams across the company.
- Your main job is to ensure that Rilla wins.
What You'll Need
- At least 1-3 years of experience in sales operations, B2B SaaS, Fintech, or banking sales operations.
- Ability to understand stakeholder needs and translate them into clear requirements for reports and analyses.
- Working knowledge of key B2B SaaS Tech Stack (Hubspot, Salesloft, Calendly, Chilipipier, Planhat, or other Customer Success Platforms)
- Strong knowledge of Excel and Google Sheets functions.
- Excellent written and verbal communication skills, with the ability to present data and recommendations clearly.
- Ability to appropriately determine what tools/solutions are most appropriate for analyses and the best visualizations for reporting.
- Ability to get stuff done fast.
- Scrappiness when scoping, sizing, and fulfilling large and small requests, balancing efficiency and quality.
Nice to Haves:
- You've been part of a high-growth startup or tech company and know the fast-paced vibe.
- Background in strategy consulting, private equity, or investment banking.
- Passion for building things on the fly? Even better!