Position Summary:
The Sales Operations Manager plays a vital role in supporting and optimizing the sales team's performance. This position involves various responsibilities aimed at enhancing productivity and driving growth within the organization. The Sales Operations Manager plays a vital role in supporting and optimizing the sales team's performance. This position involves various responsibilities aimed at enhancing productivity and driving growth within the organization.
Essential Duties and Responsibilities:
- Collaborate with leadership to create accurate sales forecasts, enabling effective resource allocation, budgeting, and goal setting in alignment with market trends
- Work with marketing, product development, and customer success teams to ensure consistency in messaging, product positioning, and customer interactions across all channels
- Identify and streamline inefficiencies in the sales workflow to enhance operational efficiency, allowing sales representatives to focus on closing deals
- Track key performance indicators (KPIs) to support data-driven decision-making, measuring lead conversion rates, average deal sizes, and customer acquisition costs to optimize performance
- Equip the sales team with necessary resources, training, and materials, including the creation and maintenance of sales playbooks and effective onboarding processes for new hires
- Customize and maintain the CRM system to enhance tracking of relevant data, automate tasks, and generate actionable insights that add value to the sales process
- Assist in designing and managing territory structures and sales quotas to ensure a fair and effective distribution of opportunities among the sales team
- Hire and train regional and local sales managers and staff
- Organize and oversee the schedules, territories, and performance of regional and local sales managers
Job Qualifications:
- Bachelor's degree in business management, communications, or related field required
- 2 years of sales management experience required
- Strong analytical skills with a focus on data-driven decision making
- Experience in sales operations, CRM management and process optimization
- Excellent communication and collaboration skills to work cross functionally
- Ability to manage multiple projects and prioritize effectively
Schedule/Location:
- Remote - CA or NV residents (up to 30% travel)
- Monday-Friday 8:00am-5:00pm
About First Legal:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.
First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.