Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events.
Key Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio.
- Solicit residential customers through door-to-door solicitation and lobby events.
- Generate incremental revenue from existing customers by adding new/additional services.
- Respond to customer problems and complaints according to established company policy; follow through to ensure issues are satisfactorily resolved.
- Maintain a well-informed knowledge base of competitors' activities throughout assigned territory; inform manager of any changing competitive pricing programs or marketing directions.
- Attend and actively contribute to sales meetings and training programs.
- Accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders, and sales reporting.
- Collect and account for funds and provide receipts according to Company policy and guidelines.
Required Qualifications
- Knowledge of cold call sales skills, persuasion, and clear communication skills.
- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
- Ability to work outside for extended periods in any season and/or during inclement weather.
- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
- Valid driver's license with a satisfactory driving record within Company required standards.
Required Education
- High School Diploma or equivalent work experience.
Required Related Work Experience and Number of Years
- Experience in sales or customer service 0 to 6 months.
Preferred Qualifications
- Knowledge of communications technologies and services, with an emphasis on data networking fundamentals.
- Knowledge of cable or telecommunications services.
- Experience with consumer education of products and services.
- Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.
- Bilingual: Spanish preferred.
Preferred Related Work Experience and Number of Years
- Sales or relevant work experience 1+ years.
Working Conditions
- Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather.
- Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.).
- Exposure to moderate noise levels.
- Must be able to work evenings and weekends.
- Variable hours: may include weekends, holidays, and split days off.
Compensation and Benefits
The base pay for this position generally is between $33,200.00 and $66,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums, and certain positions are eligible for additional forms of compensation such as bonuses.
In addition, this position has a commission earnings target starting at $45,000.
Company Overview
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach. When you join us, youre joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Diversity and Inclusion
Were committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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