Sales Service Representative
: Job Details :

Job Title: Sales Service Representative

Job Description

Responsibilities include managing the entire order-to-cash process for assigned customers, resolving customer issues quickly, handling inside sales for transactional segments, and managing case resolution with financial approval for complaints at authorized levels. The role also involves ensuring SOX controls and risk management, documenting and determining when a complaint is resolved, serving as a customer advocate, participating in Customer Delivery Teams, and evaluating and monitoring contract and order analytics. Additional duties include project work, data governance, analytics, documentation, and digital management of order processing and customer-facing applications. Training will take a couple of weeks in the office, transitioning to work from home after demonstrating the ability to operate independently.

Hard Skills

+ SAP

+ Salesforce

+ BOBJ

+ Outlook

+ Microsoft Office

+ Visio

+ Online Order Management

+ Track and Trace Technologies for logistics

+ S4 HANA (a plus)

Soft Skills

+ Strong customer service skills

+ Business acumen of commercial and supply chain processes

+ Aptitude for digital and technology troubleshooting

+ Coordination and liaison skills

+ Troubleshooting capabilities

+ Ability to work in a fast, dynamic environment

Job Type

This is a Contract-to-Hire position with a duration of 5 Month(s).

Work Site

This is a hybrid position requiring some days on-site in Lithia, Florida and some days remote.

Work Environment

Tues, Wed, Fri: Work from Home. Thursday: In-office. 8:00am-5:00pm. Initial training in-office for a couple of weeks.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.