ADP is hiring a Sales Support Analyst – Commercial Operations Center of Excellence (CoE)
*This is a hybrid role based out of our Maitland, FL office.*
In this position you will be responsible for building and delivering timely best-in-class sales productivity and go-to-market metrics, combined with driving efficient operational process improvement within ADP's Global Sales & Marketing organization. You will utilize your analytical/technical skills and business acumen to support measurement of sales metrics (KPIs) and effective decision-making process across various sales teams (BUs). We are in search of team members who are self-starters, intellectually curious and have a proven ability to seek out and develop innovative approaches to business problems/opportunities. You will partner and consult with Sales & Operational Leaders, and various internal functional teams such as Analytics & Automation, Market & Territory Planning; as well as provide quick turnarounds on day-to-day business critical responsibilities.
Main responsibilities:
- Drive data analytics to pro-actively develop insights about the business and provide status updates back to the sales leaders across the business
- Prepare standardized (daily/weekly/monthly) reporting, analysis, and communications to support sales leaders
- Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting and to identify workarounds to address gaps in data, sourcing or dependencies (i.e. SFDC, Oracle…)
- Use exploratory data analysis to identify meaningful relationships, patterns or trends from complex data sets and discover opportunities to support decision making
- Provide highly engaged, client focused and Just-in-Time support for Sales partners
- Performs ad-hoc sales analysis, manages quick turnaround times for all assigned tasks/projects
- Seeks information to understand sales team needs, identify and provide recommendations on how to effectively manage the changes and support
- Comprehends and can explain technical terminology and various approaches in an easy-to-follow manner
Qualifications:
- Prior experience with CRM platforms and competency in Microsoft Office Suite (SFDC, Oracle, Capsule…)
- Prior working knowledge of data aggregation and querying a plus (i.e. SQL, AWS…)
- Ability to strive in a fast-paced evolving sales environment, with superb organizational skills
- Have strong relationship building skills, the ability to collaborate in a cross functional environment and the ability to handle confidential matters
- Excellent written and verbal communication skills with an ability to express and present complex technical concepts in business terms
- Proven ability to work effectively both independently and in a team-based environment
- Demonstrate “state of art” performance in conducting complex, impactful and high-visibility analyses
Preferred Qualifications: Preference will be given to candidates who have the following:
- A college degree is nice to have but not required. What's more important is having the skills to do the job.
- 1-2 years of experience in Sales or Marketing Operations, Data Reporting & Analytics or Process Improvement