Description:
Character - Community - Results that Matter Innovation
Architectural Ceramics is a family owned and operated with over 30 years of experience in the industry. Since its ACI has brought a vast selection of the world's latest and finest porcelain, ceramic stone and glass tile under one roof. We expertly guide homeowners, architects, interior designers and other trade professionals in the specification of appropriate products and the design of their personally inspired space with maintaining a high level of service, dependability thoughtfulness.
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Architectural Ceramics has been deemed where the architects and designers hop by Washingtonian Magazine.
As an employee of Architectural Ceramics you are very important to the Company's goal of providing the finest quality products and customer service to our clients and to do so more efficiently and economically than our competitors. Our ongoing dedication to outstanding quality and service remains the hallmark of our organization's success. If you have the desire to succeed we invite you to join our team!
Position Vision
Create a customer-friendly experience for our commercial clients, maintaining a positive can-do attitude; facilitating sales by being the driving force behind all projects to move them along and close the sale.
Working the territory to identify all the players in the territory. This is an outbound position where you do the project follow ups, but be able to sell outbound via online meetings and OSR meeting scheduling in said territory.
All VE created opportunities will get put under Store Sales
The primary objective is to help increase sales, identify new opportunities, and close more business. To do this, Inside Sales Project Follow-Up Partner will be responsible for coordinating with their assigned Outside Sales Representatives, ensuring there is no overlap when following up with clients. The largest part of the job will consist of following up with designers who have previously placed sample orders, subcontractors who have previously received price quotes, and General Contractors on existing jobs that have gone to bid.
Requirements:
JOB DUTIES
- Sell Tile!
- Visit Local Tile Contractors 1-2 days per week to gain VE opportunities
Daily
- Complete a minimum of _50__ project follow-up calls and emails daily to our clients, including but not limited to designers, sub-contractors and general contractors outgoing phone call
- Call on new accounts
- Close pending projects
- Call potential and existing accounts to schedule appointments for the Outside Sales Representative and ask for future projects
- Monitor entire salesperson(s) opportunity pipeline to ensure all projects have been followed up on in a timely manner
- Confirm each Opportunity has an appropriate next action item is assigned to you or responsible party
- Proactively track projects in Salesforce by calling clients, General Contractors, and/or installers for updates and other information via phone
- Call the Related Parties associated with each project to move the project along and close the sale
- Move projects forward in the sales process through relationship building and creating a sense of urgency when appropriate
- Help client's via phone, email, in-person and sometimes virtual with any tile needs they have
- Take part in outside visits to meet and develop accounts with the Outside Sales Representatives, as needed
- At the end of each client interaction, sincerely thank them for working with us on their project
- Clearly explain sales process to clients, providing the appropriate customer service representative's contact information when needed
- Act on behalf of the Department's salespeople when they are outside of the office and clearly communicate messages to them by the end of the day
- Respond to both internal and external clients who phone or e-mail in a timely manner
- Arrive on time prepared to participate in the team's daily huddle
Weekly
- Be proactive with scheduling and hosting all Project Follow Up Pendings meetings with OSR on a set weekly schedule
- Confirm each week during the Project Follow Up Meeting that all Salesforce Opportunities are up to date per company standards
- Utilize the Dodge Report as needed to help find relevant parties involved on specific projects
Annual
- Attend local events hosted by appropriate industry organizations, such as ASID, AIA, and NEWH, as requested by management for networking and professional growth
- Search for opportunities for professional development related to your role or the industry, seek approval from management to use your yearly allowance
- Complete the self-review process with the manager
- Attend company-wide inventory count, as needed
- Attend all mandatory company meetings as published on the yearly calendar
Salesforce
- Ensure all client phone calls and emails are logged throughout the day
- Update the Salesforce Open Opportunities with all incoming information from salespeople, clients, etc and editing the Opportunity Stage as appropriate
- Create Follow-Up tasks on each Opportunity in Salesforce, either for yourself or another member of your team, whichever is most appropriate
- Create Events on Accounts and Opportunities on behalf of the Outside Sales Representative
- Monitor the Open Opportunities No Future Activity Report in Salesforce to clearly identify which opportunities are most urgent to follow-up on
- Monitor the samples shipped last week report to ensure all sample requests are followed-up on in time to meet client needs
- Ensure that all data entered is clean and accurate, updating Salesforce records as needed. This includes but not limited to Accounts, Contacts, and Opportunities
Other Duties
- Attend all vendor and product training
- Add to and maintain relevant product knowledge
- Be familiar with all materials stocked by the company and available in the Sample Department
- Attend industry events, such as networking and tradeshows, as they are assigned
- Maintain the appearance of the office by keeping a clean, organized workspace
Benefits
We believe every employee should be properly rewarded for a job well done. Architectural Ceramics provides you with healthcare including medical, prescription drug, and dental insurance. Your financial well-being will be supported by an equitable compensation program and a retirement investment plan. We offer a challenging & rewarding professional work environment, balanced by a time of that includes paid holidays.
Any offer for employment is conditioned upon the results of pre-employment drug/alcohol screening and background check.
Compensation details: 50000-70000 Yearly Salary
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