Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling day-to-day customer issues such as customer returns, missing products, missed deliveries, wrong material, and sales errors.
Ensure you read the information regarding this opportunity thoroughly before making an application.
Job Duties:
- Establish strong working relationships with employees and customers to ensure service levels exceed customer expectations.
- Resolve product or service problems by clarifying the customer's complaint, determining the root of the problem, explaining the solution, expediting any correction, and following up.
- Process customer adjustments – create paperwork for customer returns and process credits.
- Dispatch for drivers; obtain contact info and correct addresses when a driver encounters a problem.
- Contact drivers for Estimated Time of Arrival for customers.
- Handle Return Authorizations with vendors.
- Access daily delivery manifests.
- Maintain the hot list; communicate with appropriate departments.
- Make changes to redeliveries for wrong addresses or reschedule a delivery.
- Manage missed deliveries by entering Error Reports and communicating with the branch that needs to redeliver.
Requirements:
Qualifications:
- Demonstrate strong ability to work in a fast-paced, high-pressure environment.
- Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Maintain excellent regular attendance and punctuality at work to ensure a high-quality and timely response for customers.
- Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
- A degree is preferred (although industry experience may be considered in lieu of a degree).
- 3-5 years of work experience (preferably in construction supply sales).
- This is a non-exempt position, eligible for overtime.
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